Senior ProCare Customer Excellence Representative Hybrid Starting at 24.54

Shift: Monday - Friday 10:30am-7pm

What you will do -

• Provide phone and email support for inquiries from sales teams and healthcare professionals.

• Perform Service Order Entry Data Cleansing and Invoicing for services using SAP and Salesforce.

• Engage with customers in a prompt accurate courteous and professional manner to foster positive business relationships and deliver high-quality customer service.

• Offer after-hours support as needed depending on call volume or workload demands.

• Present daily management tier 1 metrics to IOCE team

• Provide feedback and suggestions to improve service levels internal processes and customer support methodology

• Critical thinking and ability to solve problems within defined procedures to create the best outcome for our customer

• Takes on additional workload and responsibilities while maintaining quality and efficiency

• Flexes to phone/email teams as needed

• Provides new ideas forcontinuous improvement and displays leadership by taking on project/support roles

• Shows up to work with a positive attitude and contributes to culture of engagement while demonstrating Stryker values

What you need -

Required -

• 3 years of relevant experience

• Experience/exposure to Microsoft Excel preferred.

• Demonstrated experience in handling customer escalations and de-escalation techniques.

• High School diploma or equivalent

Preferred -

• Proficient level of expertise in SAP Salesforce and case creation.

• Associates degree