Senior Principal Solution Architect, Security and Risk

The role 

This senior principal solution architect is a functional and technical expert who consults with customers on implementing ServiceNows Security and Risk solutions in line with leading practices accelerating customer business outcomes and helping build the practice. The role is laser-focused on the most relevant customer challenges. It supports sales cycles engages directly with customers and partners and advocates for customer needs within ServiceNow (Product Management Customer & Partner Excellence Training & Certification). 

The solution architect brings architectural guidance industry business acumen deep product expertise innovation and knowledge capital to customers and partners. 

Responsibilities 

• Lead pre-sales activities: sales presentations solutioning and scoping workshops SOW development with clear deliverables and effort estimates scope definition and change order triggers and engagement sizing with Services Account Executives and Sales team members. 
• Serve as a lead member of the engagement team focused on connecting Security and Risk workflow applications to the customers technology landscape while advising on governance leading practices. 
• Engage senior leadership including CXOs on implementation roadmap and change management. 
• Partner with the Platform Architect team to surface proactive platform risks in customer landscapes. 
• Act as practice director on marquee accounts for Security and Risk leading delivery teams providing oversight and technical expertise and owning adherence to delivery standards. 
• Design and deliver Security and Risk solutions with a technical architecture built for long-term success following ServiceNow technical standards and leading practices. 
• Design solutions for common customer use cases and publish them (to Solution Consultants Customer Community and others) for broader consumption. 
• Build mutually beneficial relationships with Security and Risk product owners and stakeholders to promote awareness of capabilities and roadmaps. 
• Lead office hours presentations webinars and learning events for field delivery stakeholders (advisory delivery GTM) showcasing customer use cases and successes. 
• Drive continuous improvement of delivery and engagement materials with the Customer & Partner Excellence team. 
• Enable and mentor the ServiceNow delivery team and partner ecosystem. 
• Create documentation and service offerings that promote our services. 
• Flex across other areas of Risk and Security to maintain utilization KPIs. 
• Travel up to 20% annually driven by customer needs and internal meetings. 

Qualifications :

To be successful in this role we need someone who has: 

• 12 years in a professional services organization or equivalent education and experience. 
• 8 years of consulting and/or configuration experience implementing complex technologies including integrations and portals. 
• 5 years implementing ServiceNow Security and Risk solutions. 
• Strong experience with TPRM USEM VR SIR IRM (RC TPRM BCM) OpsRes and AI Control Tower. 
• Strong understanding of the risk and security regulatory landscape and standards such as FFIEC DORA OpsRes SEC OCC and SOX. 
• Working knowledge of NIST CSF and other industry-specific frameworks. 
• Experience with cross-functional domains such as asset management service management CMDB and Risk and Security including ITOM modules (Event Management Discovery CMDB Service Graph Connectors). 
• Strong understanding of Now Assist RaptorDB and Vault ZTA. 
• Experience with cross-functional solutions and architectural foundations in large heavily regulated enterprises such as FSI and HCLS. 
• Experience applying AI to work processes decision-making or problem-solving: AI-powered tools workflow automation AI-driven insights or the impact of AI on the function or industry. 
• Demonstrated ability to influence and consult senior leaders in a matrixed organization (identifying needs presenting options with pros cons and risks) and to provide thought leadership to sponsors and stakeholders. 
• Customer-centric mindset willing to go the extra mile and break down barriers to customer success. 
• Ability to work with technical and non-technical customers gather requirements analyze information and design comprehensive solutions. 
• Ability to produce visually rich conceptual design documents for audiences of varying business and technical aptitude. 
• Experience running solution presentations and securing customer acceptance of solution designs. 
• Strength in building trust and engaging remote or in-person audiences. 
• Aptitude for communicating complex concepts through visualization and modeling including wireframes workflows and diagrams. 
• Creativity and comfort running projects independently with success driving complex issues to resolution. 
• Collaborative working style. 
• Breadth across leading technology software platforms. 
• A passion for learning new technologies and working on projects that push the platforms capabilities. 

Certifications 

• Required on Day1: CIS-RC CIS-VR CSA 
• Required by Day90: CIS-TPRM CIS-SIR and Certified Application Developer (CAD). 
• Certified Technical Architect (CTA): Preferred on Day1 or must be achieved within the first 365 days. 
• Working proficiency within 90 days in CMDB Fundamentals 

For positions in this location we offer a base pay of $173200 - $303100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work :

Yes

Employment Type :

Full-time