Senior Practice Assistant
Job Location:
Boston, MA - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Department: HVISchedule: Monday - Friday 8:30am - 5pm Hybrid
(Possibility of one remote day after probation period).
Benefits: Medical Dental Vision 403b retirement plan tuition reimbursement discounted MBTA pass & more!
Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team youll provide administrative support to ensure our practice runs smoothly and this dynamic fast-paced role youll be the friendly face that plays a key role in creating a positive efficient and compassionate environment for both patients and clinical staff.
The Senior Practice Assistant provides advanced administrative support to ensure efficient clinical practice operations under minimal supervision. This role serves as a key resource for scheduling registration billing and patient service processes while supporting daily office operations and staff.
What Youll Do:
Schedule patient appointments and maintain appointment records.
Assist callers with inquiries and coordinate appointments.
Process billing forms and scan documents into patient medical records (LMR).
Serve as a Super User for scheduling registration and billing systems providing guidance and training
Perform advanced scheduling functions including surgical scheduling and schedule management.
Provide functional guidance to Office and Practice Assistants.
Support the Supervisor in overseeing daily practice operations.
Handle messages related to prior authorizations provider inquiries prescription refills and test results.
Collect patient co-payments as needed.
Qualifications
Education
- High School Diploma or equivalent required.
Experience
- 35 years of office experience required.
Skills & Knowledge
- Advanced proficiency in Microsoft Office (Outlook Word Excel and PowerPoint).
- Knowledge of office operations and standard administrative procedures.
- Strong phone customer service verbal and written communication skills.
- Ability to compose edit and proofread professional correspondence.
- Excellent organizational multitasking and time-management skills.
- Ability to follow established processes and work effectively within a team environment.
- Strong attention to detail and accuracy.
Additional Job Details (if applicable)
Why Join Mass General Brigham
- Work for a world-renowned healthcare system known for excellence in patient care research and innovation.
- Grow your career through internal mobility professional development and advancement opportunities.
- Enjoy comprehensive benefits including competitive pay health coverage retirement plans and generous paid time off.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
