Senior Payment Operations Specialist

Job Title:

Senior Payment Operations Specialist

Location:

OH - Columbus

What youll do:

As a Senior Payment Operations Specialist youll support the enterprise payment processing by executing and monitoring higher-risk and higher complexity payment activities transactions across multiple payment rails to ensure accuracy timeliness and adherence to bank controls and this role youll be responsible for accurately processing payment transactions resolving advanced exceptions and meeting established deadlines while maintaining operational and regulatory compliance. The role partners closely with internal teams such as branches Treasury Management Client Support Risk Compliance and Operations leadership to research escalated issues provide subjectmatter support and ensure appropriate resolution of paymentrelated inquiries. This position serves as an experienced individual contributor within Payment Operations distinguished by deeper payment expertise sound judgment within policy and the ability to support and guide lessexperienced team members.

Scheduled hours: 8:30 - 5 pst

• Responsible for supporting the Payment Operations team in processing verifying and reviewing payment transactions across multiple payment rails including higherrisk or nonstandard activity ensuring accuracy timeliness and adherence to established policies procedures and approval limits.
• Perform advanced payment research resolve complex exceptions or returns and make informed decisions within defined authority levels. Identify issues requiring escalation and provide clear documentation analysis and recommendations to leadership as appropriate.
• Provide advanced operational support to internal customers respond to escalated inquiries and act as a resource to teammates by sharing expertise mentoring lessexperienced staff and supporting training or knowledge transfer activities.
• Apply regulatory compliance fraud and risk controls to payment processing activities identify trends or recurring issues and contribute to continuous improvement efforts procedure updates or projects impacting Payment Operations.

What youll need:

• 3 years of related experience in Financial Services Payment Operations Financial Services Payment Operations or similar field.
• High school diploma required; Some college or technical training preferred.
• Entry level to intermediate knowledge of general banking operations including deposit operations loan administration treasury management and/or other commercial banking products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
• Entry level to intermediate knowledge of electronic payment transactions and basic exception handling transaction research and customer account support activities within defined procedures.
• Ability to apply risk fraud and compliance controls to payment processing activities.
• Thrive in operational environments with strict deadlines demonstrating attention to detail accuracy and adherence to documented controls policies and risk mitigation practices.
• Ability to exercise sound judgment under timesensitive conditions and supporting continuous improvement training or knowledgesharing efforts within an operations environment.
• Intermediate speaking and writing communication skills.

Compensation: Hourly range for new hires is generally $26.40 - $32.61 for Henderson NV. Salary amount is determined by specific job addition the role may be eligible for annual bonus/incentives earned.

Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank Member FDIC is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide Western Alliance Bank includes six legacy bank brands Alliance Association Bank Alliance Bank of Arizona Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank that remain part of the companys heritage as well as AmeriHome Mortgage a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation