Senior Operations Team Lead
Job Location:
Washington, DC - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Position Description:
The Senior Operations Team Lead is responsible for overseeing operational performance service delivery quality and cybersecurity readiness across a federal IT environment. This role requires a hands-on leader with deep experience managing system availability operational metrics and compliance activities while guiding technical teams in maintaining secure resilient production systems.
Your future duties and responsibilities:
Lead daytoday IT operations and service delivery activities ensuring stable secure and highperforming production environments.
Manage Service Level Agreements (SLAs) system availability metrics and operational reporting to ensure adherence to performance targets and identify opportunities for improvement.
Oversee operations support related to cybersecurity compliance including FISMA requirements NIST SP 80053 and NIST 80037 frameworks and POA&M lifecycle management.
Coordinate audit readiness activities and documentation for internal and external audits ensuring accuracy timeliness and issue resolution.
Collaborate with cybersecurity engineering and application teams to maintain operational continuity and ensure alignment with organizational standards.
Monitor system performance trends troubleshoot operational issues and drive rootcause analysis and longterm corrective actions.
Support incident management and escalation processes to restore services quickly and prevent recurrence.
Prepare recurring operational dashboards reports and briefings for leadership and stakeholder review.
Mentor junior staff promote operational best practices and contribute to continuous improvement across the environment.
Required qualifications to be successful in this role:
Minimum of 6 years of experience in IT service delivery cybersecurity operations or operational support for federal IT systems.
Demonstrated experience managing SLAs system availability metrics and operational performance reporting.
Handson experience supporting FISMA compliance NIST SP 80053 NIST 80037 and POA&M management activities.
Experience supporting audit readiness efforts for federal oversight bodies.
Strong understanding of operational processes incident management and service delivery best practices.
Excellent communication skills with the ability to coordinate across technical and nontechnical teams.
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.
Required Experience:
Senior IC
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
