Senior Operations Manager, Amazon Air

At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. The Air Hub Senior Operations Manager has complete responsibility for inbound outbound package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.

Responsibilities:
Lead and manage the outbound inbound package sortation and ramp operations within the Air Hub
Responsible for the overall safety quality performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
Develop and implement processes required to support hub launch.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Additional Job Elements:
Lift and move totes up to 49 pounds each
Regular bending lifting stretching and reaching both below the waist and above the head
Walking in the building and around area with great frequency; facilities are over a quarter mile in length
Must be able to stand/walk for up to 10-12 hours
Should be able to work in environments (building and ramp) with variable noise levels lighting conditions and temperature variation
Able to access all areas of building; ascending and descending ladders stairs gangways safely and without limitation

Eligibility Requirements:
Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason eligibility for this role will be limited to individuals who pass a security screening as required by the FAA DHS and TSA (as applicable).
Must be able to secure appropriate airport authority and/or US Customs security badges if applicable.
This position requires an employees full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel third-party contractors Airport personnel cargo and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and where permitted post-hire drug testing.





- Bachelors degree in engineering commerce business administration or equivalent or 2 years of Amazon experience
- Experience with performance metrics and process improvement and Lean techniques
- Experience in operations management of fulfillment or distribution centers
- Work a rotating flexible schedule including nights overnights weekends and holidays. Able to work 40 hours/week and overtime as required

- Bachelors degree in Engineering (any domain) Operations Business Administration or a related field
- Experience of automated equipment including packaging machinery sortation and conveyor systems
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Experience identifying and solving complex problems through data analysis
- Experience delivering against a large organizations long-term strategy and goals
- 3 years of aviation regulatory compliance experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at FL Lakeland - 135000.00 - 182700.00 USD annually