Senior Manager, Retention Programs

Major Responsibilities:

• Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartners retention and growth strategy
• Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
• Drive strong collaboration with Client Value Managers (CVMs) and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals
• Lead quantitative & qualitative analyses to solve Gartners retention and growth challenges; partner with cross-functional teams to implement solutions
• Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity along with scaling the teams operational model to deliver exceptional deal support.
• Own your actions measure progress and lead initiatives/ complex projects to completion with action-driven insights

Must Haves

• Bachelors degree with 5-7 years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm investment banking associate or strategy analyst for a leading company
• Masters degree preferred
• Ability to influence leaders to drive business outcomes and growth
• Ability to synthesize complex problems into simple concise statements/ core messages and present/ communicate to key stakeholders and clients
• Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
• Forward thinking ability in order to anticipate and mitigate risks to client retention
• Analytical and proficient in MS Office suite including Excel and PowerPoint and is able to clearly present and articulate through PPT

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Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

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Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

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