Senior IT Solution Analyst

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.

Position Summary

The Sr. Solution Analyst is responsible for working directly with customers to identify prioritize deliver and operate innovative IT solutions. They will also be responsible for maintaining service mapping CMDB integrity and workflow governance. They will analyze and define IT solutions or process changes to meet customer needs and minimize cost. They are involved and lead aspects of application lifecycle management including roadmap planning delivery and support to releases. They own creation and maintenance of necessary application related documentation and partnership with the business they drive to ensure the IT solution meets continuously changing business needs. They will research and identify industry practices products and processes that are trending and/or that best meet customer needs.

Essential Responsibilities

• Solution Delivery: Contribute to and lead analysis aspects of roadmap delivery. Support and lead requirements management QA and deployment activities. Identify and drive resolution to capability gaps or operational risks. Partner cross-organizationally and with vendor partners to analyze cost/benefit of various options. Ensure solution delivery practices are structured sound and compliant.

• Relationship Management: Work in strong partnership with team partners and stakeholders across the organization. Establish a deep acumen and work with customers to propose prioritize and deploy continuous improvement. Cultivate and sustain a deep acumen of business functions processes and needs. Liaise with business partners on IT industry capabilities. Work collaboratively across organizations and stakeholder groups to ensure solutions are compliant and secure.
• Operations: Participate in system health assessments through analysis of application operation identification of operational risks and recommendation on lifecycle planning events such as upgrades and decommissions. Support validation and measurement of business value for deployed solutions. Foresee changing business needs and assess needs for solution changes.
• Subject Matter Expertise: Sustain deep acumen in analytical methods and tools industry trends and organizational goals to ensure optimal technology solutions are sought.

Minimum Requirements

• Bachelors degree in Technology Science Business or related field or 4 years of experience equivalent to the position.
• Five years of related functional experience.
• Experience with Project or Product delivery practices including SDLC Agile and Waterfall.
• Demonstrated ability to recommend innovative solutions to meet business needs.
• Ability to drive continuous improvement through lean and agile practices.
• Demonstrated in depth knowledge of end-to-end process and system capabilities as well as industry standards and emerging technologies and methods.
• Ability to understand technical functional and operational details of respective solutions.
• Strong problem solving analytical and detail orientation.
• Demonstrated ability to build functional and technical subject matter expertise process and tools expertise and drive consistency in processes.
• In-depth knowledge or the ability to quickly attain expertise on core IT components within the respective domain.
• Strong communication skills effective with varying organizational levels and skill sets.
• Strong Relationship Management and collaboration skills with a track record of working as one team cross-organizationally to drive innovation and business results.

Preferred Requirements:

• Experience with ServiceNow CMDB.
• Experience with ServiceNow IT Asset Management (ITAM).
• Discovery Service Mapping and data reconciliationexperience.
• Ability to translate business and compliance requirements into ServiceNow configuration and governance.
• Proven ability to work crossfunctionally with infrastructure endpoint security finance and service teams.
• Experience integrating endpoint or discovery tools (e.g. Intune JAMFMicrosoft Configuration Manager Nexthink) with ServiceNow.
• Experience supporting enterprise audits or regulatory environments.
• Background in process improvement governance or platform ownership roles.
• Preferred ServiceNow certificationsCSA CISITSM CISITAM CMDB.

As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.

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