Senior IT Engineer

Who We Are

Pindrop is the Real Human Right Human Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication Pindrop delivers continuous identity verification and deepfake detection across voice video and digital interactions in real time.

Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year including top U.S. banks as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300 patents Pindrop restores trust while reducing fraud lowering operational costs and improving customer experience.

Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation Pindrop is backed by leading investors including Andreessen Horowitz IVP and CapitalG.

Were hiring for a Senior IT Engineer in Atlanta Georgia.

In this role youll help scale and strengthen Pindrops internal IT infrastructure employee technology experience automation capabilities and enterprise systems as we continue to grow.

What youll do

As a Senior IT Engineer you will own the results and impacts for the following:

• Propose implement design and continuously improve internal IT infrastructure and end-user systems.
• Define and optimize onboarding/offboarding workflows and lifecycle milestones through automation and core system integrations.
• Design and maintain scalable architectures for mobile device management (MDM) identity providers (SSO/IdP) and comprehensive endpoint security.
• Serve as the primary technical escalation point and SME for complex issues across corporate hardware OS ecosystems core networking and enterprise SaaS platforms.
• Define and propose programmatic approaches for IT operational excellence through structured documentation process standardization and SLA/KPI tracking.
• Partner directly with Security Engineering and People teams to enforce corporate best practices access governance and strict compliance requirements.
• Research evaluate and implement new enterprise tools and productivity capabilities to maximize operational efficiency platform security and the overall employee experience.
• Manage and improve critical networking systemsincluding VPN DNS DHCP and endpoint connectivityacross our predominantly Mac environment.

Who you are

• You are inherently driven to anticipate operational issues early and execute durable long-term technical solutions.
• You are able to seamlessly translate sophisticated technical infrastructure concepts into clear digestible guidance for non-technical stakeholders.
• You are highly comfortable navigating ambiguity taking deep personal ownership of project outcomes and driving execution from day zero.
• You are exceptionally curious and naturally motivated to stay current with rapidly evolving enterprise IT infrastructure SaaS ecosystems and security trends.
• You are a trusted team partner who builds cross-functional alignment and raises the operational bar through active mentorship and standard documentation.
• You are grounded by a clear bias toward action executing results with thoroughness and delivering a measurable business impact.

Your skill-set

Must-haves:

• 58 years of progressive experience working in IT engineering advanced systems administration or modern corporate infrastructure roles.
• Deep technical expertise in macOS environments paired with a strong operational knowledge of Windows client ecosystems (we are predominantly Mac but leverage Active Directory and maintain Windows laptops) .
• Strong administrative experience with Identity & Access Management platforms (e.g. Okta Active Directory Azure AD) alongside enterprise MDM suites (e.g. Jamf Intune).
• Advanced troubleshooting and diagnostics capabilities across corporate hardware OS configurations core network routing protocols (DNS DHCP VPNs firewalls) and SaaS tools.
• Verifiable proficiency with scripting and code-driven automation using languages like Python Bash or PowerShell to eliminate manual help desk toil.

Nice-to-haves:

• Prior experience configuring and maintaining core corporate SaaS ecosystems at scale (e.g. Google Workspace Slack Jira Confluence).
• Practical familiarity with endpoint security baselines identity governance frameworks and audit compliance requirements.
• Proven track record supporting and scaling secure access for highly distributed remote-first technology organizations.

Whats in it for you

In an era where synthetic media fraud and identity manipulation are accelerating we ensure that every interaction involves the real human and the right human. Our work directly protects financial institutions enterprises and consumers from fraud deception and identity compromise. You will wake up every day knowing your work has real-world impact.

You will not just be closing standard IT help desk tickets; you will be at the operational core of a company at the frontier of AI technology. You will have the strategic autonomy to architect code-driven onboarding automation and deploy secure endpoint guardrails that protect the productivity of the worlds leading deepfake defense engineers. You will work alongside some of the best technical minds in security AI and voice intelligence driving execution on a team that values excellence and enjoys the journey. If you want to build something that mattersand be proud of the company you help shapethis is that opportunity.

What we offer

As a part of Pindrop youll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Heres a snapshot of the benefits we offer:

• Competitive compensation package including RSUs (Restricted Stock Units) for all employees so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly we prioritize meaningful in-person moments through regular team on-sites company-wide events and intentional gatherings that foster connection collaboration and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid employee-only plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! Its our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth skill-building certifications and continued education.

This position will be posted for 30 days after June 11 2026.

#LI-Hybrid
Hybrid: #LI-Hybrid

Not sure if this is you

We want a diverse global team with a broad range of experience and perspectives. If this job sounds great but youre not sure if you qualify apply anyway! We carefully consider every application and will either move forward with you find another team that might be a better fit keep in touch for future opportunities or thank you for your time.

AI - A Transformative Force

At Pindrop we view artificial intelligence as a transformative force that when harnessed responsibly can unlock unprecedented value for our customers partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.

Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

Pindrop is an Equal Opportunity Employer

Here at Pindrop it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer all qualified applicants receive consideration for employment without regard to race color age religion sex gender gender identity or expression sexual orientation national origin genetic information disability marital and/or veteran status.