Senior IT Engineer (AI)

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesBe an Owner Growth Mindset Run as One Transparency to life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!

As a Senior IT Systems Developer (AI) at Iterable you will help us build the connective tissue between AI platforms and the business systems our teams depend on every day. Reporting to the Senior Director of IT you will design and build integrations that help teams across the company use AI tools safely and effectivelyconnecting them to systems like Salesforce Snowflake and ADP.

This role is equal parts builder and operator. Youll lead on AI integration work while growing your skills in infrastructure engineering partnering with Enterprise Security to help shape how we approach AI-assisted development. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you please do apply as we value applicants for the skills they bring beyond a job description.

Responsibilities

• Integration & Automation: Design and build integrations between AI platforms and corporate business systems including API development and workflow automation.
• AI Operationalization: Evaluate and operationalize AI tools as the companys needs evolvestarting with Gemini Enterprise.
• Cloud Resource Management: Manage the GCP resources that support our AI environmentAPIs billing project configuration and access controls.
• Security Partnership: Partner with Enterprise Security to support the vibe coding approval process helping teams build AI-assisted applications securely.
• Infrastructure Support: Support IT infrastructure operations including certificate management DNS administration and Terraform-based infrastructure-as-code practices.

Qualifications

• System Integration: Proven experience building integrations automations or tools that connect disparate systems.
• API & Cloud Proficiency: Professional experience working with APIs scripting and cloud platforms.
• AI Implementation: Experience as an AI practitioner moving beyond prompting into building with AI tools.
• Technical Communication: Ability to communicate clearly with both technical and non-technical colleagues.
• Operational Mindset: Demonstrated ability to manage both creative development and steady-state operational tasks.

Additional (Preferred)

• Familiarity with Terraform or other infrastructure-as-code tools.
• Experience with enterprise integrations involving Salesforce Snowflake or HRIS systems.
• Familiarity with MCP (Model Context Protocol) or AI agent frameworks.

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