Senior Implementation Manager, Partner

Join the team redefining how the world experiences design.

Hello gday mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship office is in Sydney Australia but weve made our way from down under to a campus in Austin Texas which is now home to our US operations. This is a hybrid role in Austin Texas so you must be able to commute to our office 1-2 times a week. 

About the Team

The Implementation team at Canva plays a pivotal role in enabling customers to unlock the full value of Canva Enterprise. We help organizations streamline workflows maintain brand consistency accelerate campaign launches and foster design independenceall while ensuring security and scalability.

Partner Implementation is how we deliver on that at scale. As Canva grows across regions and
languages our partner network is how we meet customers where they are extending our
reach without compromising on quality or customer experience.


About the Role

Building and scaling our partner program is critical to Canvas growth. Partners give us the
ability to do more with less its a key part of how we take Canva to market.

This is a senior IC role for someone to stand up our partner implementation motion leading
the subcontracting flow and supporting Direct to Partner initiatives. Youll own this function
end-to-end: standing up the partner certification program building governance and quality
processes running ongoing enablement and ensuring every partner-delivered engagement
meets the same bar as one delivered by Canva directly. Youll be the face of this program and
work cross-functionally across Sales CS and Operations.

The work is hands-on. Were looking for someone with a builder mindset and strong
operational rigour.


What youll do 

Build the certification and enrollment program

• Design and own the partner certification process product and process training certification ongoing enablement (new product launches etc.) and ongoing FAQ management.
• Ensure AEs have the tooling and confidence to sell Direct to Partner.

Run day-to-day partner operations

• Own and maintain the certified partner directory (region language specialty capacity pricing) so deals are routed to the right partner.
• Own the weekly check-in cadence and a single Slack channel per partner no ad-hoc email threads.
• Be the escalation point when a partner engagement hits a blocker that Slack Q&A cant resolve.
• Track CSAT seat activation time-to-go-live and escalation rate across every partner engagement.
• Run 6-month scorecard reviews; issue improvement plans tier changes and decertification decisions in writing.
• Enforce exit criteria so partners are handing over customers who are successfully set up the CSM handoff doesnt close until criteria are met

Build reporting and manage payments

• Own the tracking and governance systems that give cross-functional visibility into partner-led implementations.
• Track and process partner payments accurately and on time

What were looking for

• Builder mentality: youve stood up programs or processes from scratch not just
  inherited them.
• Ops and process depth: you build systems that run without you close loops and
  document clearly.
• Partner or vendor experience: you understand delivery accountability structures and
  can hold partners to them.
• SaaS implementation fluency: you know what good customer onboarding looks like and
  how to assess it.
• Systems proficiency: Experience working and building in systems like Salesforce (nice to
  have).
• Enablement experience: youve built and run training programs you know how to get
  external parties up to speed quickly and keep them current as things change.
• Program management: you can run multiple workstreams in parallel keep stakeholders
  informed and make sure nothing falls through the cracks.
• Clear communicator: you can write a firm improvement plan a tier decision or a
  partner-facing policy simply and directly.
• Cross-functional partnership: you coordinate across AEs CSMs Deal Desk and Systems
  without a manager brokering every conversation.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll also experience lots of moments of magic connectivity and fun woven throughout life at Canva. We also offer a range of benefits designed to set you up for success both in and outside of work.

Heres a taste of whats on offer:

• Equity packages we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents and carers
• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup and more
• Flexible leave options that empower you to be a force for good take time to recharge and support you personally

Other stuff to know

We make hiring decisions based on your experience skills merit and business needs in compliance with applicable local laws.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.

Check out for more info.

Remote Work :

No

Employment Type :

Full-time