Senior Human Resources Programs Manager

Job Description:

Our Opportunity:

As a Senior Human Resources Program Manager in HR Shared Services you will own end-to-end HR process review and transformation initiatives focused on operational excellence efficiency and scalable solutions across the Team Member lifecycle. You will lead discovery efforts facilitate process mapping and evaluate opportunities to streamline automate centralize and improve the Team Member experience.

You will act as a strategic partner to HR COEs HR Systems Talent Acquisition Compliance Legal and other partners independently defining problem statements shaping improvement strategy and owning execution across a portfolio of HR transformation initiatives.

What Youll Do:

• Own the end-to-end experience for assigned HR transformation programs independently defining scope shaping strategy and driving execution from discovery through post-change validation in alignment with company and HR strategy

• Facilitate stakeholder discovery sessions and process mapping workshops to identify root causes friction points inefficiencies and experience gaps

• Leverage Team Member voice and operational data to assess current-state performance define measurable targets and prioritize improvement opportunities

• Build future-state HR processes that balance experience compliance scalability and operational efficiency incorporating automation workflow optimization and self-service solutions

• Develop prioritized roadmaps and business cases to create alignment sequencing and quantifiable outcomes

• Influence and align cross-functional partners to drive adoption manage change impacts and ensure sustained transformation outcomes

• Apply continuous improvement methodologies to eliminate waste streamline service delivery and embed long-term process rigor through documentation training and governance

• Apply business insight and structured prioritization frameworks to evaluate trade-offs define sequencing and balance competing needs in an ambiguous environment

What Youll Need:

• 5 years of experience in Human Resources within a COE HR Systems Talent Acquisition Compliance Legal or related HR function

• 3 years of experience supporting or leading HR transformation process redesign or enterprise change initiatives

• Strong working knowledge of HR process flows across the employment lifecycle and how those processes connect across functions

• Experience facilitating structured working sessions and influencing leaders to drive alignment and decisions

• Demonstrated ability to independently formulate strategy and translate complex cross-functional challenges into scalable program plans and measurable outcomes

• Comfort operating independently in ambiguous environments and turning broad objectives into structured action plans

• Proficient with navigating ambiguity while maintaining momentum and measurable progress

• Familiarity with HRIS platforms (e.g. Workday UKG Pro and First Advantage)

Bonus

• Lean Six Sigma certification or formal continuous improvement training

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact .

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