Senior Field Service Engineer – Advanced Manufacturing Equipment

Location: Field-Based U.S. Midwest preferred
U.S. Technical Hub: Lombard Illinois
Travel: Approximately 5080% across North America
Employment: Full-time non-exempt

pro-beam is a global leader in electron beam technology developing highly specialized equipment and manufacturing solutions for demanding industrial applications. For more than 50 years pro-beam technology has been used across industries including aerospace defense automotive energy and advanced manufacturing.

The U.S. operation in Lombard Illinois serves as a technical hub for service commissioning training customer support and manufacturing activities across North America.

As pro-beam continues to expand its U.S. technical capabilities we are looking for an experienced Senior Field Service Engineer who can take ownership of complex industrial machinery in the fieldfrom installation and commissioning through troubleshooting repair and ongoing service.

Direct electron beam experience is not required. We are particularly interested in experienced Field Service Engineers coming from adjacent technologies such as industrial laser equipment CNC/machine tools additive manufacturing semiconductor equipment industrial automation or other sophisticated capital machinery.

Extensive training on pro-beams electron beam technology will be provided including training with our technical teams in Germany.

This is a hands-on machinery service role. You will work directly on complex industrial equipment at customer sites and at pro-beams U.S. technical facility in Lombard.

You will:

• Install commission test and service complex industrial machinery
• Troubleshoot equipment failures across electrical mechanical controls motion and process-related components
• Diagnose issues involving PLCs HMIs drives motors sensors safety circuits communication networks and machine peripherals
• Perform hands-on mechanical troubleshooting adjustment repair and component replacement
• Perform preventive maintenance system upgrades and equipment modifications
• Independently work through complex machine failures and determine appropriate corrective actions
• Collaborate with engineering and technical specialists in Germany when additional support is required
• Document service activities technical findings repairs and recommendations
• Train customers and provide technical guidance to other service personnel
• Support equipment service and customer projects at the Lombard facility as needed
• Participate in technical training in Germany and develop expertise in electron beam vacuum and high-voltage technology

We are looking for someone who has spent significant time working directly on complex industrial machinery and is comfortable being the person responsible for getting equipment running again at a customer site.

This is not a software engineering or PLC programming position. Controls experience is valuable but the role requires someone who can troubleshoot the machine as a wholeincluding its electrical and mechanical components.

A strong candidate will bring:

• Several years of hands-on field service commissioning installation or industrial equipment experience
• Strong electrical and mechanical troubleshooting capabilities
• Experience independently diagnosing complex machine failures
• Experience installing and/or commissioning sophisticated industrial machinery
• Ability to read electrical schematics mechanical drawings and technical documentation
• Working knowledge of PLC-controlled machinery; Siemens/TIA Portal experience is particularly valuable
• Experience with drives motors sensors motion systems industrial communication networks and machine safety systems
• Strong mechanical aptitude and willingness to perform hands-on repair work
• Confidence working directly with customers in demanding service situations
• Ability to troubleshoot independently while knowing when technical escalation is appropriate
• Willingness to travel approximately 5080% throughout North America
• Ability and willingness to travel internationally for technical training particularly to Germany
• Valid drivers license

You do not need previous electron beam experience to be successful in this position.

We are particularly interested in Field Service Engineers with hands-on experience servicing or commissioning:

• Industrial laser cutting welding or processing equipment
• CNC and multi-axis machine tools
• Additive manufacturing equipment
• Semiconductor manufacturing equipment
• Complex automated production machinery
• Motion-controlled industrial equipment
• Vacuum-based equipment
• Other sophisticated industrial capital equipment

Experience with vacuum technology high voltage beam technology or electron beam equipment is a plus but not required.

pro-beams U.S. technical hub is located in Lombard Illinois and this position will periodically support work and training at the Lombard facility in addition to customer travel.

Candidates based in Illinois or elsewhere in the Midwest are strongly preferred due to proximity to the Lombard facility but relocation to Illinois is not required. We are open to highly qualified candidates elsewhere in the U.S. who can accommodate the travel and Lombard-based requirements of the role.

Electron beam technology can be learned.

What we are looking for first is an experienced Field Service Engineer who can arrive at a customer site approach a complex machine methodically understand how its electrical mechanical controls and motion components work together isolate the cause of a failure and take ownership of getting the equipment operational again.

If you have built your career servicing sophisticated industrial machinery and are interested in applying that experience to a highly specialized technology wed like to hear from you.

• Competitive hourly compensation based on experience
• Overtime eligibility
• Extensive technical training including training in Germany
• Opportunity to develop expertise in specialized electron beam technology
• Significant independence and technical responsibility
• International collaboration with engineering and technical teams
• Opportunity to contribute to the continued development of pro-beams U.S. service organization
• Comprehensive benefits including medical dental vision retirement plan PTO and paid holidays