Senior Facility Manager Indianapolis, IN

About Us:

Here at LAZ Parking we often say its not what we do its the way we do it. We are more than just the fastest growing and largest privately held parking company in the country we believe that the work we do and how we treat people can really make a difference.

The Spirit of the Position:

The Senior Facility Manager oversees the assigned portfolio under the direction of the Director of Operations to ensure a safe professional and customer-centric operation. As a company devoted to promoting an employee-focused servant leadership culture the Senior Facility Manager will support the programs and initiatives originating from the client and home office and help to support the individual needs of their operational teams.

Principle Job Duties:

- Promote a people-first servant leadership model by providing the resources that allow employees to grow and thrive.

- Create a customer-centric culture that encourages and celebrates a team that values being approachable knowledgeable helpful and engaging.

- Identify high potential employees to support the organizations continued growth.

- Aid the establishment of a positive safety-oriented workplace environment.

- Advance a positive organic and flexible culture of safety.

- Align processes resource-planning and department-specific goals with overall business strategy.

- Produce compile and analyze key performance indicator operational compliance and financial reports as needed.

- Monitor key performance indicators and make operational adjustments when necessary to ensure success.

- Understand and ensure compliance on all requirements within contractual agreements between LAZ Parking and clients.

- Identify targeted areas of improvement and implement effective data driven solutions to improve the business.

- Assist in the develop short- and long-term strategic plans based on operational knowledge and data analysis to further the business vision.

- Manage staff including scheduling assignments payroll processing coaching and staff development.

- Serve as a main point of contact for executive assistants for high-profile departments and leaders.

- Implement and complete projects programs and initiatives based on operational need.

- Serve as an additional resource for the Customer Care and Field Operations teams providing support with knowledge of policies and procedures call and email review and scoring customer resolution escalation and accessible space knowledge base.

- Create review and edit the Monthly Operating Report in conjunction with other high-potential management staff honing the business writing skills and data analysis of all Managers.

- Review record valuation and track good partner actions in a centralized spreadsheet reporting on a quarterly basis.

Requirements:

Education

- Bachelors Degree or equivalent work experience.

Experience

- 5 years in Management role.

- Knowledge of Excel Word Power Point and General Microsoft Office Applications.

Skills:

- Parking industry experience is preferred.

- Ability to seek improvement and create an environment of idea sharing and creative problem solving.

- Strong customer service skills and abilities.

- Ability to be approachable and facilitate coaching conversations with employees and managers.

- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).

- Ability to encourage open expression of ideas and opinions.

- Excellent team building and interpersonal skills. - Ability to work independently and multi-task.

- Ability to communicate professionally and effectively with all levels of the organization.

- Ability to interpret policies procedures and standard business practices.

Physical Demands:

- Willingness to work in the elements heat wind snow rain etc.

- Ability to lift push and pull at least 50lbs.

- Ability to stand and walk for extended periods of time.

- Ability to bend stoop squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal-opportunity all our employment practices including hiring we are firmly committed to providing equal employment opportunity (EEO) to all persons regardless of race color religion sex national origin disability age genetics Vietnam era special disabled recently separated and other protected veterans or any other characteristic protected by federal state or local law. No question in our application process is used for the process of limiting or excluding any applicants consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

Required Experience:

Manager