Senior End User Support Specialist Night Shift

International Motors is seeking a Senior End User Support Specialist Night Shift to join our End User Support organization. This position provides hands-on technical support to employees during the night shift focusing on troubleshooting and resolving end-user technology issues maintaining service continuity and ensuring incidents and service requests are handled accurately and efficiently during off-hours coverage.

General Posting statement for salaried night shift roles:

As International Motors continues to grow in San Antonio we are expanding our production operations with the introduction of a night production shift. The night shift is Monday through Thursday from 5:30 PM to 4:00 AM with production planned to begin in early is a salaried position supporting a manufacturing operation. While the primary schedule aligns with the designated production shift employees are expected to provide operational support as needed to meet business objectives. This may require working outside normal production hours including extended shifts production startup activities recovery efforts and occasional weekend support based on operational requirements.

Shift Differential: 10% differential upon transitioning to Night Shift work schedule.

• Diagnose and resolve end-user hardware software access Microsoft 365 and workplace technology issues.
• Manage incidents and service requests through the IT service management process including documentation resolution and escalation when necessary.
• Support endpoint-related activities such as device troubleshooting configuration replacement and general lifecycle support.
• Work with infrastructure application security and other IT support teams when issues require additional expertise.
• Identify recurring problems and document solutions or knowledge that can improve future support.
• Provide professional customer-focused support while maintaining service expectations during the night shift.

• Bachelors degree and at least 1 year of experience providing IT technical services and support using network remote access

OR

• Masters degree and no experience

OR

• At least 3 years of experience providing IT technical services and support using network remote access

• Qualified candidates excluding current employees must be legally authorized on an unrestricted basis (US Citizen Legal Permanent Resident Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g. H-1B status)

• Strong Windows desktop and laptop troubleshooting skills and familiarity with Microsoft 365 applications.
• Experience supporting enterprise hardware software user access and endpoint-related issues.
• Experience with ServiceNow or another IT service management/ticketing platform.
• Strong problem-solving skills and the ability to work independently during night-shift coverage.
• Clear written and verbal communication skills with a strong customer-service mindset.
• Ability to manage multiple incidents and requests while appropriately prioritizing business-impacting issues.

This position offers competitive market-based compensation along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting expected salary offered for this position will fall within the stated range with the final offer based on the candidates applicable skills knowledge and experience.

About TRATON
With its brands Scania MAN International and Volkswagen Truck & BusTRATONSE is the parent and holding company of theTRATONGROUP and one of the worlds leading commercial vehicle manufacturers. The Groups product portfolio comprises trucks buses and light-duty commercial vehicles. Transforming Transportation Together. For a sustainable world.: this intention underlines the Companys ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Groups commercial growth.

About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831 to the 15000-person-strong company we are todayfew companies can lay claim to a history like International. Based in Lisle Illinois International Motors LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket everything we do our vision is to accelerate the impact of sustainable mobility to create the cleaner safer world we all deserve. As of 2021 we joined Scania MAN and Volkswagen Truck & Bus in TRATON GROUP a global champion of the truck and transport services industry. To learn more visit.

*International Motors LLC is d/b/a International Motors USA in Illinois Missouri New Jersey Ohio Texas and Utah.

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability please emailto request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise your request may not be considered.