Senior Director Product Analytics

• We are looking for a strategic technically adept and savvy Sr. Director of Product Analytics (Usage &  Adoption) to build and scale our understanding of how users engage with adopt and derive value 
  from the ServiceNow AI Platform. This role will set the strategy and structure to execute multiple 
  high-impact programs using product telemetry across the product and customer lifecycle
  including governance insights generation & activation and the development of data & AI products.   By enabling smarter product decisions improving our understanding of end-user experiences and 
  supporting business growth through data this role will Elevate Product Usage across the enterprise.
• Responsibilities
  Lead the measurement strategy for AI products from usage to adoption to value 
  realization; standardize measurement funnels and enable end to end measurement from 
  token costs to token consumption 
  Define the needs of telemetry governance and data quality across the ServiceNow product & 
  platform portfolio
  Define and enforce enterprise-wide standards for event tracking metadata management and 
  compliance
  Own the single pane of glass for usage metrics and benchmarks across products and 
  customer use cases/ segments
  Deliver insights scorecards & reporting and analytics for Product Management UX/UI 
  Engineering and Post-Sales teams 
  Own product usage feature engineering for ML models and recommendation systems
  Deliver proactive and predictive insights to improve product adoption growth and renewals
  Partner with business stakeholders and other analytics teams to evolve product usage 
  metrics connect to business outcomes (adoption value renewals upsell cross-sell) define 
  and measure action plans
  Manage a team of Product Managers Data Engineers BI Developers and Data Scientists

Qualifications :

To be successful in this role you have:

• Requirements
  15 years of professional experience with extensive experience in the B2C and/or B2B 
  product domain in an analytics or insights leadership capacity
  Experience developing product usage adoption and value measurement strategy and driving 
  executive level alignment
  Hands-on experience developing product telemetry strategy and application to insights 
  generation and action recommendation AI/ML model development
  7 years of people management experience leading or influencing technical teams 
  preferably with a global remit
  Ability to influence senior business executives and to translate between technical and nontechnical teams
  BA/BS with preferred concentration in business or a quantitative field; Masters degree 
  preferred but not required
  Demonstrated experience working cross-functionally with business and technical teams
  Passion for and experience in applying AI to business problems in the SaaS product domain
  Ability to manage multiple priorities in a matrixed and fast-paced environment work 
  collaboratively with cross-functional teams and ensure high quality deliverables with high 
  attention to detail
  Management/ Tech consulting experience a plus

JV20

For positions in this location we offer a base pay of $254500 - $445400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time