Senior Director of Unit Services
Job Location:
University Park, IL - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.
- If you are NOT a current employee or student please click Apply and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.
POSITION SPECIFICS
As part of the Penn State ITs Optimized Service Team project IT is implementing a new operating model designed to enhance service delivery operational efficiency and collaboration across the university. Penn State is seeking an experienced strategic and collaborative leader to serve as the Senior Director of Unit Services.
Penn State University seeks aSenior Director Unit Services to lead a strategically critical portfolio of IT service delivery teams that ensures the unique needs of academic administrative and campus units are met while maintaining operational excellence. This role oversees four integrated capability areasIT Consulting Unit Solutions Deskside Support and Unit Service Deliveryand partners closely with peers leading the Mission and Platform portfolios to orchestrate a unified technology operating model aligned with the universitys academic and operational mission.
RESPONSIBILITIES
Provide strategic leadership and governance for service delivery by aligning IT consulting solution delivery support and service management functions with institutional priorities; establishing clear accountability and decision-making frameworks; driving outcome-based performance measures; and partnering with governance leaders to ensure coordinated effective and transparent technology services across the University.
Lead IT consulting and advisory services by partnering with academic and administrative leaders to identify business needs develop technology solutions and ensure technology investments support strategic and operational objectives.
Oversee unit-focused technology solutions and services by ensuring solutions meet local business needs while aligning with enterprise standards governance security requirements and long-term operational sustainability.
Lead deskside support operations by ensuring high-quality responsive and reliable end-user support services monitoring performance through key service metrics and driving continuous improvement to enhance user satisfaction and operational effectiveness.
Drive cross-portfolio coordination and strategic alignment by partnering with Mission and Platform leaders to ensure seamless service delivery eliminate duplication and align technology services and solutions with the Universitys strategic priorities.
Lead and develop high-performing teams by mentoring talent building leadership capabilities and fostering a culture of continuous learning growth and adaptability.
QUALIFICATIONS
Qualified candidates will demonstrate strength across several of the following areas:
Progressive leadership experience in IT service delivery IT operations customer support consulting technology solutions or related functions.
Demonstrated success leading large cross-functional and geographically distributed teams in a complex organizational environment.
Experience partnering with senior leaders and stakeholders to align technology services with business academic or operational priorities.
Proven ability to develop and execute service delivery strategies that improve customer experience operational performance and organizational outcomes.
Experience leading end-user support consulting solution delivery or service management functions with accountability for service quality and performance.
Strong understanding of IT service management (ITSM) service operations governance and continuous improvement practices.
Experience balancing local customer needs with enterprise technology standards security requirements and governance frameworks.
Exceptional communication collaboration and relationship-building skills with the ability to influence and lead through partnerships.
Demonstrated success building mentoring and developing high-performing teams and cultivating a culture of accountability innovation and continuous learning.
Strong analytical organizational and problem-solving skills with the ability to use metrics and data to drive decision-making and operational improvements.
MINIMUM EDUCATION WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Bachelors Degree 10 years of relevant experience includes 5 years of supervisory experience; or an equivalent combination of education and experience accepted Required Certifications: NoneLOCATION
These positions follow a hybrid work model with some remote work flexibility. A weekly on-site presence at the University Park campus will be . Occasional travel to Commonwealth Campuses and other Penn State locations may be .
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position including all possible grades is $150204.00 - $232776.00.Salary Structure - Information on Penn States salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional addition to comprehensive medical dental and vision coverage employees enjoy robust retirement plans and substantial paid time off which includes holidays vacation and sick time. One of the standout benefits is the generous 75% tuition discount available to employees as well as eligible spouses and children. For more detailed information please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .
Penn State is committed to and accountable for advancing equity respect and belonging. We embrace individual uniqueness as well as a culture of belonging that supports equity initiatives leverages the educational and institutional benefits of inclusion in society and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching research and service mission.Required Experience:
Exec
About Company
Penn State is a major, public, research-I university serving Pennsylvania and the global community. Learn more about our undergraduate, graduate, and doctoral degree programs.
