Senior Director of Operations

Role: Senior Director of Operations TPC HomesReports to: Executive Director TPC HomesProgram: AdministrationDepartment: Housing DevelopmentLocation: Los AngelesSetting: Hybrid with main office at 2116 Arlington Ave. Los Angeles CA 90018Schedule: Monday Friday 9:00 am - 5:00 pmStatus: Full Time ExemptCompensation: $110000-$140000 commensurate with experienceBenefits: Medical Dental Vision Retirement Planning (403b) Employee Assistant Program (EAP) Homes is the housing development and property management affiliate of The People Concern one of LAs most respected homeless services organizations. We create and operate high-quality affordable and supportive housing for people experiencing or at risk of homelessnessbecause housing isnt just shelter its the foundation for stability and at an exciting inflection point. Weve grown from concept to 200 units and have a pipeline that will triple our portfolio over the next 3 years. LA is experiencing an unprecedented shift in its approach to affordable housing and were positioned to be a significant part of the Senior Director of Operations will build the operational backbone that allows TPC Homes to scale its impact without sacrificing quality. Youll create the infrastructure systems processes and compliance capabilities that enable our team to operate at best-in-class standards. When we operate housing excellently were not just running buildings; were providing stability for people rebuilding their is a builder role for someone who thrives creating systems from scratch rather than maintaining existing ones. Youll work collaboratively with other senior leaders on our team to create the portfolio-level infrastructure that enables our team to excel and hundreds to move into high-quality stable housing where they can Duties and ResponsibilitiesOperational Infrastructure DevelopmentDesign and implement portfolio-level systems for finance compliance and performance management that create consistency and reporting dashboards and KPIs for actionable visibility into portfolio software and data tools to drive real-time standard operating procedures and documentation; strengthen audit readiness and compliance TPC Homes real estate-specific operational capacity while strategically leveraging The People Concerns organizational Performance ManagementMaintain portfolio to industry benchmarks for occupancy turnover expense ratios and resident satisfaction through systems and with property management team to implement operational best practices that enable property-level portfolio-wide compliance with LIHTC HUD and all regulatory analytics capabilities that translate data into actionable performance improvement and stronger underwriting of new relationships with external finance accounting and legal Operations LeadershipServe as a strategic partner to the Executive Director on organizational planning growth readiness and operational key organizational functions such as compliance risk management insurance and audit preparationSupport the development pipeline by building systems that smoothly transition new properties from construction to between TPC Homes real estate-specific needs and The People Concerns to board and investor reporting on operational performance and organizational Qualifications7-10 years in affordable housing operations at the corporate track record of building or substantially improving operational systems and infrastructure in growing expertise in industry best practices and financial and analytical skills; comfortable with budgets and operational with Yardi or similar management software platforms and leveraging technology for operational project management process design and organizational creating systems from scratch rather than maintaining existing ones; energized by building infrastructure in ambiguous through collaborationbuilds infrastructure that enables people rather than constrains intelligence and maturity to professionalize operations while respecting existing expertise and operations to missionunderstands that operational excellence directly impacts resident independently and creates clarity from ambiguity without needing extensive QualificationsExperience working with supportive housing populations or high-acuity record of professionalizing operations and formalizing systems in a growing of both housing development and ongoing property degree TPC HomesMission clarity: Everything you build directly supports housing vulnerable autonomy: Own how we run while the Executive Director focuses on opportunity: Create systems your way rather than inherit someone elses trajectory: Be part of an organization scaling rapidly in a field that desperately needs impact: Visit properties meet residents see the direct connection between your systems work and changed backing: The People Concerns 50 year track record provides stability and EnvironmentA hybrid work environment combining office-based work at Arlington Administration Headquarters and regular property site visits across Los be required to travel to different local sites and work with teams at various properties (Southern California area).Regular collaboration with property management asset management and the senior leadership team requires in-person need to respond to occasional operational emergencies or urgent compliance matters outside standard business required to sit stand and occasionally lift or carry up to 25 pounds on a regular work with properties serving formerly homeless and high-acuity populations; comfortable working in supportive housing valid California Drivers License with an acceptable driving record.