Senior Director, Implementation Services
Job Location:
Boca Raton, FL - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Join the Team Modernizing Medicine
AtModMed were not just building softwarewere reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur we took a radically different approach:we hired doctors and taught them how to code.This for doctors by doctors philosophy has allowed us to create an AI-enabled specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When you join ModMed youre joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida and extensive employee base in Hyderabad India we are a team of 4500 passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
Consistently ranked as a Top Place to Work
2025 Globee Business Awards:Gold Globee for Technology Team of the Year
2025 Black Book Awards:Ranked #1 EHR in 11 Specialties
Florida Venture Forum:Venture-Backed Company of the Year
We are growing fast thinking big and we are just getting started.
Ready to modernize medicine with us
Job Description Summary:
As a Senior Director Implementation Services you will set the strategic direction and lead the execution of all specialized implementation and post-sale onboarding functions across your assigned delivery teams. You will champion our core valuesagility effectiveness trust and innovationwhile optimizing macro resource utilization accelerating revenue recognition timelines and driving exceptional customer time-to-value. You will partner closely with Sales Training Technology and Operations leadership to engineer highly scalable delivery models and establish our organization as a trusted advisor to executive-level healthcare stakeholders.
Role & Responsibilities:
Strategic Leadership & Vision:
- Develop and own the strategic roadmap for Implementation Services aligning with company growth objectives and market trends.
- Influence executive leadership on service offerings pricing models and go-to-market strategies.
Organizational Management:
- Lead and mentor multiple service line directors/managers; foster a high-performance client-centric culture.
- Design and scale an organizational structure that supports geographic expansion complex integrations and managed services.
Financial & Operational Oversight:
- Manage P&L responsibility for Implementation Services including forecasting revenue recognition and margin optimization.
- Drive continuous improvement in resource utilization backlog management concessions and EBITDA delivery.
Client Executive Engagement:
- Serve as the executive escalation point for high-profile clients; cultivate relationships at Csuite and board levels.
- Oversee contract negotiations statements of work and service-level agreements to ensure mutual value creation.
Delivery Excellence:
- Establish and govern global delivery standards methodologies (e.g. Agile Waterfall hybrid) and quality assurance benchmarks.
- Monitor KPIs and metrics (e.g. ontime delivery client satisfaction renewal rates) and implement corrective actions as needed.
CrossFunctional Collaboration:
- Partner with Product Engineering and Customer Success teams to inform roadmap prioritization and drive seamless handoffs.
- Collaborate with Sales and Marketing to craft differentiating service-based offerings and support pipeline development.
Innovation & Best Practices:
- Promote use of emerging technologies (e.g. AI/automation) to enhance service efficiency and client outcomes.
Skills & Requirements:
- Bachelors in Business Administration Healthcare Administration IT or related required. MBA preferred
- PMP PgMP or Equivalent required. Six Sigma Black Belt preferred
- 12 years of leadership in Professional Services or consulting organizations with a focus on enterprise-scale software implementations.
- 7 years of experience managing EHR Practice Management or Revenue Cycle Management implementations.
- Proven track record of P&L management and delivering revenue and margin targets.
- Strong business acumen with the ability to analyze complex data market trends and financial metrics to drive decision-making.
- Exceptional communication negotiation and presentation skills; comfortable interfacing with Clevel executives and boards.
- Demonstrated success in scaling teams optimizing operations and embedding continuous improvement practices.
- Deep expertise with CRM and delivery platforms such as Salesforce ServiceNow or similar.
- Adept at conflict resolution risk management and stakeholder alignment in high-stakes environments
ModMed Benefits Highlight: At ModMed we believe its important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States
- Comprehensive medical dental and vision benefits including a company Health Savings Account contribution
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits Flexible Spending Account and Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US) Hybrid office-based roles and remote availability for some roles
- Weekly catered breakfast and lunch treadmill workstations Zen and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process and valid communications from our hiring team will come from our employees with a ModMed email address (). Please check senders email addresses carefully. Additionally ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above please report them to the FTC website.
Required Experience:
Exec
About Company
Improve efficiency and treatment outcomes with Modernizing Medicine's specialty-specific EHR systems and healthcare suites built by specialty physicians.
