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Senior Director, Health Fund Ops & Admin

BLDG SVC 32 B-J

Job Location:

New York City, NY - USA

Yearly Salary: $ 250000 - 270000

Posted: 27 August 2026 (30+ days ago)

Application Deadline: 24 November 2026

Vacancies: 1 Vacancy

Job Summary

Job Code U0826HF	Department Name Health Fund Admin	Reports To Managing Director Health Fund
FLSA Status Exempt	Union Code N/A	Management Yes

About Us:

Building Services 32BJ Benefit Funds (the Funds) is the umbrella organization responsible for administering Health Pension Retirement Savings Training and Legal Services benefits to over 185000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment we embody five core values: Flexibility Initiative Respect Sustainability and Teamwork (FIRST). By following our core values employees are open to different and new ways of doing things take active steps to improve the organization create an environment of trust and respect approach their work with the intent of a positive outcome and work collaboratively with colleagues.

The Funds oversees and manages $11 billion of dollars in assets which are made up of many varied and complex funds. The dollars come from a number of sources including the property owners who pay into the funds on behalf of their employees and as such requires those who oversee and manage the money to be highly skilled financial management people.

32BJ Benefit Funds will continue to drive innovation equity and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365 Dynamics 365 CRM Dynamics 365 F&O Azure AWS SQL Snowflake QlikView and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: Summary:

The Senior Director Health Fund Operations and Administration is a senior operational and strategic leader responsible for the systems vendors people processes and data that support the Health Funds operations. This role focuses on ensuring that member interactions are handled effectively and professionally vendor relationships are managed to maximize value and performance and administrative expenditures are appropriately tracked measured and reported.

The Senior Director works in alignment with member services non-provider vendor management (including the Third-Party Administrator (TPA) Pharmacy Benefit Manager (PBM) and ancillary vendors) plan document integrity procurement processes and the Analytics and Product & Engineering functions that transform the Funds data into actionable business an environment where members rely on the Fund for access to care and fiduciary responsibilities require sound administrative decision-making this leader ensures that operational processes systems and controls are effective efficient and continuously improving.

This role reports directly to the Managing Director Health Fund and serves as a senior strategic partner providing operational leadership data-driven insights and administrative oversight to support the Funds strategic and operational objectives.

Essential Duties and Responsibilities:

Leads and oversees Health Fund analytics product management and technology functions ensuring efficient compliant and member-centered service delivery.

Leads ongoing efforts to identify and implement long term strategic enhancements to Health Fund operations including member services plan administration analytics product management and technology functions.

Establishes service standards and operational performance metrics for member-facing functions monitors outcomes identifies root causes of service issues and drives continuous improvement initiatives to enhance the member experience.

Oversees the strategic direction of non-provider vendors including the Third-Party Administrator (TPA) Pharmacy Benefit Manager (PBM) and ancillary benefit vendors: vision dental maternity and surgical bundling (Lantern); ensuring both immediate and long term value objectives are achieved.

Directs vendor governance processes including performance reviews issue resolution improvement initiatives contract administration and recommendations regarding vendor selection renewal or transition.

Leads the Health Funds analytics data management reporting product management and technology functions ensuring the effective collection governance integration analysis and utilization of data to support operational performance and strategic decision-making.

Oversees the development and delivery of reports dashboards analytics and actionable business insights that support leadership fiduciary oversight vendor accountability operational performance monitoring and member outcomes.

Ensures that technology platforms operational tools data infrastructure and project capabilities effectively support Fund operations member services reporting requirements and future business needs.

Serves as a strategic advisor and thought partner to the Managing Director Health Fund providing operational administrative and data-driven insights to support organizational strategy risk management and decision-making.

Identifies operational risks process inefficiencies emerging trends and strategic opportunities and develops recommendations to strengthen performance improve member outcomes and enhance organizational effectiveness.

Develops and mentors a multidisciplinary leadership team responsible for Health Services Hospital and Medical Operations Ancillary Benefits Analytics and Product & Engineering functions.

Fosters a culture of accountability collaboration continuous improvement innovation and member-centered service across all areas of responsibility.

Collaborates with internal departments vendors consultants and external stakeholders to support strategic initiatives operational priorities and cross-functional projects.

Provides operational leadership resources and subject matter expertise to support the successful implementation of organizational and Health Fund strategic initiatives.

Performs other duties and special projects as assigned.

Qualifications (Competencies):

Bachelors degree in Healthcare Administration Business Administration Public Health Information Systems or a related field required; Masters degree preferred;

Significant experience in health plan operations benefits administration managed care or a related healthcare environment with accountability for multiple operational functions required;

Demonstrated experience managing third-party vendors including TPAs PBMs or ancillary benefit vendors with responsibility for performance management contract oversight procurement activities and vendor accountability required;

Strong knowledge of self-funded health plan operations ERISA fiduciary responsibilities and regulatory requirements related to plan administrations including Summary Plan Descriptions (SPDs) Summaries of Benefits andCoverage (SBCs) andvendor compensation disclosures required;

Experience leading or overseeing analytics reporting data management technology or operational support functions within a healthcare or benefits environment required;

Proven experience serving as a strategic advisor to senior leadership and contributing to organizational planning decision-making and operational improvement initiatives required;

Exceptional leadership team development and change management skills with a demonstrated ability to build and lead high-performing multidisciplinary teams required;

Strong communication presentation and relationship management skills including the ability to effectively communicate complex information to executive leadership Boards vendors and other stakeholders required;

Experience working in or supporting Taft-Hartley funds union benefit funds or other collectively bargained benefit environments preferred;

Familiarity with healthcare price transparency requirements Consolidated Appropriations Act (CAA) compensation disclosure requirements pay integrity programs and related vendor oversight practices preferred;

Experience leading or supporting major vendor procurement initiatives including TPA transitions PBM evaluations contract negotiations or similar large-scale operational systems in a self-funded plan context preferred;

Working knowledge of healthcare data structures claims administration systems benefits administration technology analytics platforms and related operational systems preferred;

Demonstrated ability to balance strategic thinking with operational execution drive accountability manage competing priorities and lead continuous improvement efforts;

Strong business judgement problem-solving skills and the ability to influence outcomes through collaboration data-driven analysis and effective stakeholder engagement;

Demonstrated commitment to member service operational excellence fiduciary responsibility and organizational mission.

Soft Skills (Interpersonal Skills):

Demonstrates operational excellence and strategic credibility. Understands the mechanics of how self-funded health plans work how claims flow how vendors are compensated and where misaligned incentives can create risk. Holds vendors to high standards while maintaining productive business relationships understanding the difference between constructive accountability and unnecessary adversarial approaches.

Is as comfortable in a data discussion as in a member services review or vendor negotiation. Understands that data alone is not the goalinsight and action areand builds teams processes and operational frameworks accordingly.

Recognizes that plan documents are not simply administrative requirements but the foundation of member rights and benefits and approaches their administration with appropriate care and attention.

Leads people with clarity and purpose creating an environment where team members understand what matters why it matters and how their work contributes to the Funds mission.

Serves as a trusted partner to the Managing Director Health Fund providing candid practical and well-grounded counsel that supports informed decision-making across the full scope of the Funds operations.

Work Environment:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

Exec

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About Company

BLDG SVC 32 B-J

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