Senior Director Compliance and Legal Services

• eDiscovery and Legal Hold Services (in partnership with Legal and IT)
• Compliance Services
• Privacy Operations (data subject request operations)

• Strategic Leadership: Define and drive the vision strategy and roadmap for Compliance Privacy Legal Ops and eDiscovery services aligned to GBS and enterprise strategy. Leverage external trends in legal tech privacy tech and eDiscovery to enhance service models and accelerate time to value. Set clear objectives outcomes and success measures to guide investment and prioritization.
• Growth Identification and Realization: Identify and qualify growth opportunities (e.g. expansion of privacy operations scaling eDiscovery managed services). Translate insights into actionable plans with business cases and value tracking to support disciplined scaling and benefits realization.
• Digital Data and Digital Leadership: Drive a techfirst approach. Partner with GBS Transformation and IT to deploy and optimize platforms such as matter management workflow/orchestration (e.g. ServiceNow) privacy management suites eDiscovery and legal hold tools analytics RPA/IPA and GenAIassisted capabilities with appropriate guardrails. Champion data integrity metadata standards and analytics-driven decision making. Lead change management to secure adoption and value.
• Service Management and Operations: Own the endtoend service catalogue including SLAs KPIs and OLA alignment with partnering teams. Define service tiers and pricing principles manage demand intake and triage and oversee the full service lifecycle from onboarding to retirement. Ensure mature incident change and problem management; and drive strong vendor/partner management across legal tech eDiscovery vendors alternative legal service providers (ALSPs) and BPOs.
• Customer Experience (CX): Build a customercentric mindset using design thinking to improve user experience adoption and engagement for legal and compliance stakeholders. Define moments that matter measure sentiment (CSAT/NPS) and close feedback loops with visible improvements.

• Experience: 1215 years in Global Business Services/shared services legal operations compliance/privacy operations or closely related multidisciplinary environments with leadership of global teams. Proven track record transforming services and processes at enterprise scale in complex regulated environments.
• Regulatory/Compliance: Demonstrated experience running services with significant legal and/or compliance obligations (e.g. privacy operations SOX controls records retention legal hold eDiscovery).
• TechFirst Delivery: Experience driving techenabled operating models using CLM/matter management privacy management platforms eDiscovery/forensics tools workflow orchestration analytics and automation (RPA/IPA; exposure to AI/GenAI with appropriate guardrails).
• Stakeholder Management: Strong seniorlevel engagement skills; ability to influence and partner with Group Compliance Legal Privacy IT and business leadership.
• Strategic Thinking: Ability to translate highlevel goals into operational plans operating models and measurable roadmaps.
• Commercial Acumen: Strong financial management budgeting and benefits tracking; P&L ownership experience.
• Technological Literacy: Knowledge of ERP (e.g. Workday/Oracle) ITSM platforms (e.g. ServiceNow) CLM and matter management systems privacy/GRC tooling eDiscovery platforms analytics/BI and automation tools.
• Leadership: Proven ability to lead through influence in a matrix build highperforming teams and drive adoption and change across functions and cultures.
• Vendor Management: Experience negotiating and managing global vendors and ALSPs with outcomebased contracts and clear performance frameworks.
• Compliance Mindset: Familiarity with SOX GDPR and global privacy laws records management eDiscovery standards and internal controls; strong risk and control orientation.
• Change Leadership: Success leading complex transformations transitions and global rollouts with formal change management.
• Communication: Executive presence with clear concise communication and the ability to convey complex topics to diverse audiences.

• Education: Bachelors degree in Business Law Finance Information Management or related field; MBA or JD/LLM highly preferred. Relevant certifications (e.g. CIPP/E CIPM IAPP CCEP ACEDS Lean Six Sigma).
• Industry: Experience in life sciences/healthcare or other highly regulated industries.
• Data/AI: Hands-on experience operationalizing analytics and AI/GenAI use cases in legal/compliance contexts with robust governance and privacy-by-design.

The annual base pay for this position ranges from $183342.40 - $275013.60 USD. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and addition our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles)to receive a retirement contribution (hourly roles) and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program 401(k) plan; paid vacation and holidays; paid leaves; and health benefits including medical prescription drug dental and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base pay(as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and furtherance of that mission we welcome and consider applications from all qualified candidates regardless of their protected characteristics. If you have a disability or special need that requires accommodation please complete the corresponding section in the application form.