Senior Director, Change Management and Associate Engagement

Job Summary

As part of Marriotts Change Management and Associate Engagement team the Senior Director Change Management and Associate Engagement plays a pivotal role in advancing enterprise-wide transformation and elevating the associate experience. This leader will serve as a trusted change advisor partnering across HR Centers of Excellence (COEs) including Associate Development Talent Management and Organizational Capability to support the successful design and implementation of high-impact strategies that reshape how Marriott develops talent builds leadership capability and delivers learning at scale.

In addition to leading end-to-end change management and associate engagement strategy across priority initiatives this position will support the preparation of Board-level materials and strategic updates on behalf of Human Resources. The role demands a high degree of cross-functional collaboration strategic thinking and executive presence. The Senior Director will also manage a high-performing team cultivating a culture of curiosity courage and connectedness empowering team members to grow challenge the status quo and work boldly and collaboratively in support of Marriotts transformation.

Key Responsibilities

Change Management Leadership

• Lead change management strategy planning and execution across global learning talent and capability-building programs.

• Translate HR and business priorities into comprehensive change and engagement plans that accelerate adoption and sustain impact.

• Guide senior stakeholders through the change journey with clear messaging alignment and sponsorship strategies.

• Build repeatable frameworks and scalable toolkits that support organizational change across disciplines and business units.

• Conduct impact assessments readiness analyses stakeholder interviews and journey mapping to inform tailored interventions.

• Define and monitor adoption utilization and sustainment metrics to measure success and enable course correction.

Associate Engagement & Communications

• Design and deliver associate engagement strategies for transformational HR and enterprise initiatives.

• Develop compelling communications tailored for a range of audiences; from senior executives to frontline associates leveraging storytelling and digital engagement tools.

• Manage internal platforms and communication assets including MGS presence DLZ activations toolkits and cascade materials.

• Integrate data and insights from Talent Analytics to inform messaging and enhance engagement effectiveness.

• Equip leaders and people managers to serve as effective communicators and champions of change.

Executive & Board-Level Support

• Prepare high-impact presentations reports and briefings for Board meetings and senior leadership updates on behalf of the CHRO and EVP Global Operations Services.

• Ensure complex strategies and progress updates are communicated in a clear concise and visually compelling manner.

• Coordinate input across stakeholders to align narratives and deliver polished timely submissions that reflect Marriotts people and operational priorities.

Cross-Functional Influence

• Serve as a connector across HR COEs and broader business functions to align change and engagement strategies.

• Provide coaching and consultation to initiative owners and project teams on change enablement and communications best practices.

• Collaborate with regional HR and business teams to localize strategies and support implementation across markets.

Candidate Profile

Required Experience & Qualifications

• 8 years of progressive experience leading large-scale enterprise-level change efforts preferably within HR learning or talent development domains.

• Demonstrated success in driving change for complex global initiatives such as system implementations or learning transformations.

• Strong experience in preparing and presenting executive-level materials including for Board or C-suite audiences.

• Deep knowledge of organizational behavior stakeholder dynamics and change communication principles.

• Proven ability to consult and influence senior leaders in matrixed environments; hospitality industry experience preferred.

• Bachelors degree required; advanced degree in Organizational Development Business Communications or a related field strongly preferred.

Skills & Attributes

• Expert-level knowledge of change management methodologies and their practical application.

• Exceptional written and verbal communication skills with a focus on strategic storytelling and executive communications.

• Enterprise-wide thinker with an ability to simplify complexity and align cross-functional efforts.

• Data-driven mindset; experience using insights to guide decision-making and improve engagement.

• Collaborative inclusive leader with high emotional intelligence and organizational savvy.

• Results-oriented detail-driven and comfortable navigating ambiguity and shifting priorities.