Senior Director Access & Innovation UW Medicine

Job Description

UW Medicine-Access and Innovation has an outstanding opportunity for a Senior Director.

WORK SCHEDULE

• 100% FTE
• Hybrid Schedule

DEPARTMENT DESCRIPTION

UW Medicines mission is to improve the health of the public by advancing medical knowledge providing outstanding primary and specialty care to the people of the region and preparing tomorrows physicians scientists and other health professionals. Access is one of the key initiatives for UW Medicines Financial Transformation Initiative (FIT). FIT is critical to UW Medicines financial success and currently sponsored by UW Medicines Board and Senior Leadership Team.

POSITION HIGHLIGHTS

The Senior Director of Access & Innovation provides strategic and operational leadership for enterprise ambulatory access initiatives across UW Medicine. This position is responsible for advancing a seamless patient-centered access experience through operational improvement digital innovation performance optimization and cross-functional collaboration.

PRIMARY RESPONSIBILITIES

• Lead enterprise ambulatory access initiatives that improve patient access continuity of care clinic utilization and operational efficiency across UW Medicine
• Develop and implement strategies to optimize provider capacity scheduling utilization appointment availability and patient throughput
• Analyze capacity trends demand patterns provider utilization referral activity and scheduling performance to identify opportunities for improvement
• Lead operational advancement of digital access tools and patient self-service capabilities across UW Medicine
• Accelerate adoption and optimization of online scheduling Fast Pass waitlist management self-scheduling workflows automated outreach and related access technologies
• Lead complex enterprise-wide access transformation initiatives from planning through implementation and sustainment
• Provide project oversight for operational and technology initiatives related to ambulatory access scheduling optimization and patient experience improvement
• Develop and maintain data-driven approaches to operational decision-making related to patient access and ambulatory performance
• Provide leadership and direction for the Access & Innovation team including operational oversight prioritization of work staff development and performance management

MINIMUM QUALIFICATIONS

• Bachelors degree in Healthcare Administration Business Administration Public Health Communications Information Systems or related field
• Ten years of progressively responsible experience in a complex healthcare environment with demonstrated success in operational leadership access management process improvement healthcare technology implementation or strategic operations
• At least five years of direct people management AND five years in access clinic operations or IT (Epic-specific experience)

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

ABOUT UW MEDICINE WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washingtons only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicines mission is to improve the health of the publicby advancing medical knowledge providing outstanding primary and specialty care to the people of the region and preparing tomorrows physiciansscientistsand other health professionals.

All acrossUW Medicine our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful welcoming environment where every patient familystudentand colleague is valued and 29000healthcare professionals researchers and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center UW Medical Center - Montlake UW Medical Center - Northwest UW Medicine Primary Care UW Physicians UW School of Medicine and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.