Senior Customer & Technical Training Specialist

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

This role requires an on-site presence at our 3501 Leonard Court Santa Clara CA location. Relocation assistance is not available for this position at this time.

DESCRIPTION:
As a Senior Customer & Technical Training Specialist at Thermo Fisher Scientific youll contribute to developing and delivering high-quality training programs that support our customers and internal teams. Youll create educational content and support training initiatives across our product portfolios from analytical instruments to laboratory this collaborative environment youll work with cross-functional teams to design and implement comprehensive training strategies that enhance customer experience and drive success. This role combines technical expertise with facilitation skills to deliver learning solutions through multiple modalities including workshops virtual sessions and e-learning platforms.

REQUIREMENTS:
Advanced Degree plus 6 years of experience or Bachelors Degree plus 8 years of experience in technical training product management or customer education roles
Preferred Fields of Study: Electrical or Automation Engineering
Instructional design or adult education certifications beneficial
Train-the-trainer certification advantageous
Technical knowledge of relevant product lines and product portfolios from analytical instruments to laboratory solutions and relevant product lines (e.g. chromatography mass spectrometry electron microscopy)
Experience developing and delivering both technical and soft-skills training programs
Strong facilitation and presentation skills for both in-person and virtual environments
Proficiency in e-learning development tools (e.g. Articulate 360 Camtasia Brainshark)
Experience with Learning Management Systems (LMS)
Project management capabilities and ability to coordinate cross-functional initiatives
Strong communication skills and ability to explain complex technical concepts clearly
Ability to create engaging training materials and documentation
Proficiency in Microsoft Office suite and content creation tools
Experience in regulated environments (e.g. pharmaceutical biotechnology) preferred
Ability to travel up to 30-50% as required
Strong interpersonal skills and ability to build relationships with teams
Self-directed with organizational and time management abilities
Fluency in English required; additional languages beneficial

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

Senior IC