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Senior Customer Success Manager
Job Location:
Job Location:
Addison, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
7 August 2026 (2 hours ago)
Posted:
Application Deadline:
4 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Who We Are:
At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase visibility and optimize spend across the enterprise.
Senior Customer Success Managers are responsible for the post-sales success of aportfolio of customers. As a Sr. CSM the employee is responsible for making the valueof the solution visible to the customers while looking for additional opportunities for thecustomer to expand their services and products to achieve their goals. The Sr. CSM isalso responsible for driving customer adoption and success by providingusage/adoption recommendations performing Business Reviews and delivering anindustry leading customer experience.
**Please note this is a hybrid role requiring 3 days/week in our Addison Texas location AND we are unable to offer sponsorship now or in the future**
What will you Do
- Own ultimate responsibility for account health retention and expansion across an assigned enterprise client base while proactively identifying and mitigating churn risks.
- Build long-term trusted relationships with C-suite stakeholders conducting consultative Executive Business Reviews (EBRs) to uncover travel program savings and optimization opportunities.
- Troubleshoot complex customer situations act as the primary escalation point for critical issues and collaborate with internal teams to drive swift resolutions.
- Educate clients new users and Travel Management Company (TMC) providers on products technology and industry best practices.
- Advocate for client needs internally working with cross-functional teams to influence product strategy and overall process improvements.
- Oversee key customer milestones maintain accurate data in Salesforce and lead the retention/cancellation save process when risks arise.
- Monitor Program & Reshop Performance: Proactively track customer metrics and reshop performance researching issues and partnering with Support teams to resolve technical concerns.
- Stay engaged with travel industry trends deliver public/internal presentations and lead client-facing speaking engagements.
- Partner with leadership to develop new customer success strategies workflows and team-wide projects.
- Provide first-level support onboarding guidance and mentorship to junior CSMs prior to management escalation.
- Support Cross-Functional Programs: Assist with strategic team projects including client reference requests marketing initiatives and cross-departmental programs.
What you will Bring
- Bachelors degree (or equivalent experience) with 5 years in a consultative strategic customer success role or within the travel industry.
- Strong working knowledge of Microsoft Office (Excel Word PowerPoint) Google Workspace and Salesforce; experience with video conferencing tools (Zoom GoToMeeting).
- Proficiency or strong familiarity with Power BI for data reporting (highly preferred) and Confluence (preferred).
- Proven ability to deliver engaging product demonstrations and present to diverse client audiences.
- Problem-Solving & Agility: Strong creative problem-solving capabilities (out-of-the-box solutioning) with the agility to manage shifting ever-changing priorities.
- Excellent follow-up organizational and time-management skills to consistently exceed customer expectations.
- Exceptional interpersonal written and verbal communication skills across all organizational levels.
Why Emburse
Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.
A Company with Momentum We serve 12M users across 120 countries helping businesses modernize
their finance operations.
A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-
world challenges.
A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that
supports your success.
A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making
for businesses everywhere.
Shape your future & find whats next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
About Company
Control spend your expense management and corporate travel management with Emburse. Select the best expense management software for your business or organization from our list of award-winning products and software.
