Senior Customer Service Representative Peripheral Vascular 1st Shift
Job Location:
Irvine, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Schedule
- 1st Shift: Mon - Fri 8:30am 5pm
- Hybrid: In-office 2x/week
- Overtime based on business needs
What you will do
As a Senior Customer Service Representative you will support the sales team by developing and maintaining positive customer relations with clients/customers which can substantially affect service and/or product revenues.
- Answer incoming calls and processes email requests
- Place orders for distribution of product
- Build and maintain sustainable relationships with internal/external customers
- Provide accurate valid and complete information to our customer base and field sales team
- Follow up and help improve communication workflow and process guidelines
- Perform Salesforce data entry
- Meet required KPIs for PO processing call requirements and email response time
- Partner with Warehouse and Logistics team to ensure orders are processed
- Communicate and collaborate with the customer service team and proactively engage supervisor and manager on any issues/situations
- Adheres to all applicable medical device mandated compliance requirements
What you need
Required
- High School Diploma or GED
- Three (3) years relevant work experience
Preferred
- Experience as account representative; order processing; customer service
- Experience in Oracle Salesforce NetSuite
United States of America Pay Ranges:
- US10: $25.39 - $34.35 USD Hourly
- US15: $26.55 - $35.91 USD Hourly
- US30: $30.01 - $40.59 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
Senior IC
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
