Senior Customer Insights Analyst

Senior Customer Insights Analyst
This role can be based in Perth Melbourne Sydney or Brisbane

• Reporting to the new Strategic Insights and Customer Voice Manager
• Hybrid working model (2 days working from home & 3 days working in the office)
• Customer Experience (CX) Growth team delivering our Voice of the Customer program

At Compass Group our people nourish the bodies and minds of thousands every day through food and support services that promote health and wellbeing. We create meaningful connections across Australia with a footprint designed so our people communities and planet can thrive now and into the future.

Were seeking a Senior Customer Insights Analyst to play a key role in shaping how we understand and act on customer and employee feedback across Compass Group Australia.

The Opportunity

This position sits within our Customer Experience (CX) Growth team supporting the delivery of our Voice of the Customer (VoC) program. Youll transform data into meaningful insights that drive operational performance improve customer experience and support client retention and growth across diverse sectors.

What Youll Be Doing

• Analyse customer and employee feedback (quantitative & qualitative) to identify trends risks and opportunities
• Own survey design deployment and reporting within Qualtrics (or similar platforms)
• Translate complex data into clear actionable insights and compelling storytelling
• Deliver dashboards reports and presentations to internal stakeholders (GMs Managers site teams)
• Present insights to clients supporting experience improvement and commercial outcomes
• Contribute to cross-sector insights across healthcare education corporate offshore & remote and more
• Support qualitative research initiatives (e.g. interviews focus groups)
• Help drive a data-led culture and position Compass as a thought leader in customer experience

About You

• 5 years experience in customer insights market research or data analytics
• Strong experience with quantitative and qualitative research methodologies
• Proficiency in Qualtrics or similar survey platforms
• Experience with data visualisation tools (Power BI Tableau or advanced Excel)
• Ability to translate data into clear actionable business insights
• Confident communicator with strong stakeholder engagement and presentation skills
• High attention to detail and strong problem-solving capability
• Comfortable working across multiple sectors and fast-paced environments

Desirable:

• Experience with text analytics or sentiment analysis
• Exposure to hospitality catering or service-based industries

Why Join Us

• Be part of a national CX function driving business growth
• Work across diverse industries and high-profile clients
• Influence decision-making through data and insight-led storytelling
• Support a business committed to innovation client success and employee experience

If youre passionate about turning data into meaningful insights and influencing real business outcomes wed love to hear from you.

Why Compass Group

Be part of Australias largest food and support services company. Youll work across iconic venues and leading workplaces partnering with experts in culinary technology and sustainability to deliver experiences people love. We offer scale career pathways and the autonomy to shape strategies that deliver meaningful measurable growth.

The Benefits

Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings a variety of recognition programs and company discounts an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass

We are committed to providing a recruitment process that is fair equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process please reach out to us on either 1300TALENT or