Senior Center Assistant

About Audubon

The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based community-driven impact dedicated to protecting birds and the places they need today and tomorrow. Birds are powerful indicators of our planets health acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere driven by the understanding that what is good for birds is good for the planet. Through a collaborative bipartisan approach across habitats borders and the political spectrum Audubon drives meaningful and lasting conservation outcomes. With 800 staff and over 1.9 million supporters Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at and on Facebook Twitter and Instagram @audubonsociety.

Position Summary

The Senior Center Assistant will support the Blair Visitor Center operations and guest services at Corkscrew Swamp Sanctuary including admissions its Nature Store and Rooney Cafe sales Spurlino Foundation Discovery Center operations visitor and volunteer assistance boardwalk opening and closing and membership sales. The Senior Center Assistant will work in the Center and provide excellent customer service by warmly eagerly and kindly welcoming each visitor with information about the Sanctuary.

This is a full-time on-site position of 40 hours a week. Specific shift times are typically assigned within a 7:30 am to 5:30 pm window and may shift seasonally.

Compensation:
$23.00 - $24.50 / hour

Essential Functions

• Deliver excellent customer service; contributing to a welcoming environment for all guests visitors members volunteers and event attendees coming through the Blair Visitor Center.

• Support retail food service and admissions operations throughout the Blair Visitor Center including restocking supplies maintaining a clean work area.

• Process all cash and credit card transactions follow all related cash handling and purchasing procedures supports customer purchases and ticket changes and runs related reports.

• Promote sell and renew memberships.

• Proactively assess and respond to visitor needs questions and phone calls and update all on-site signage and online ticket information.

• Act as a point of contact in case of emergencies and report situations to appropriate parties.

• Assist with planning and operations of special events.

• Open and close the Spurlino Foundation Discovery Center and organize and maintain furniture exhibits and video monitors.

• Provide administrative assistance as needed including merchandise entry troubleshooting basic on-site technology issues and verifying and recording daily register deposits of the various registers.

• Support and help develop online and in-center promotions communications and ticketing.

• Support opening and closing the boardwalk as needed.

• Maintain knowledge of Sanctuary ecology natural history and Audubon activities and policies.

• Efficiently and correctly handle deliveries.

• Maintains and fosters culture of safety.

• Other job-related duties as assigned.

Qualifications and Experience

• GED or high school diploma required and 0-1 years of experience. An equivalent combination of education and experience will also be considered.

• Commitment to Audubons organizational values of care collaboration change integrity impact and innovation and Audubons conservation mission

• Experience fostering inclusive and collaborative work environments is valued.

• Experience in a customer service retail or administrative support role.

• Excellent customer service and relationship building skills.

• Excellent communication and interpersonal skills and welcoming demeanor.

• Must be eager to learn and share knowledge with others.

• Detail-oriented with the ability to multi-task in a fast-paced potentially noisy environment.

• Must work well in a team and professionally represent Audubon to the public and volunteers.

• Able to follow direction and work independently.

• Ability to quickly learn a point of sale/ticketing database.

• Ability to handle cash receipts and credit card transactions accurately.

• Computer experience and high comfort level with technology including MS Office Outlook and other web-based applications.

• Ability to maneuver with up to 25 lbs. and traverse at least 3 miles in a variety of weather conditions with or without accommodation.

• Ability to work a flexible schedule including evenings and weekends.

• Valid drivers license required.

• Ability to develop a basic understanding of Corkscrew Swamp Sanctuarys natural history.

National Audubon Society Competencies: This role will also be accountable to apply and develop the following competencies.

Building Relationships: Establish and nurture meaningful connections and trust with others while fostering an environment of inclusivity and respect.

Problem Solving: Find effective solutions to challenges and support decision-making by drawing on critical thinking creativity and systematic approaches.

Accountability: Be reliable and trustworthy in fulfilling commitments while recognizing inequities that may impact the ability of others to fulfill responsibilities effectively.

Supporting Change: Adapt to changes and modify behavior in response to new information or unexpected obstacles while considering the diverse needs of others.

Critical Thinking: Take an active approach to analyzing evaluating and interpreting information or situations objectively and logically to make informed decisions or judgments.

EEO Statement

We are an equal opportunity employer and do not discriminate based on race color religion sex national origin age disability veteran status or any other protected characteristic outlined by federal state or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact .This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.