Senior Business & Process Analyst, Planning Operations

Join our Strategy Policy Escalations and Resolutions team and help shape how AWS makes data-driven decisions that impact our business at scale. As a Senior Business & Process Analyst youll work at the intersection of operations data analytics and strategic planning to resolve complex sales compensation and sales planning escalations while developing scalable solutions that drive revenue impacting decisions across our global organization.

Key job responsibilities
Resolve sales planning and compensation escalations for global business units while maintaining clear communication with stakeholders throughout the resolution process
Analyze escalation data to identify trends patterns and systemic issues then develop recommendations to reduce escalations and transform them into business insights
Design and implement automated solutions using both agentic and non-agentic tools to enable your team to independently handle incidents that previously required further escalation
Translate complex business problems and analytical findings into clear actionable recommendations and work with stakeholders to implement solutions
Present program status insights and decisions to leadership through weekly monthly and quarterly business reviews demonstrating the connection between operational improvements and business goals


A day in the life
In this role youll focus on resolving sales planning and compensation escalations while identifying opportunities to prevent them from happening in the first place. You might start your day reviewing escalation patterns to spot systemic issues based on cases you and other team members have resolved then collaborate with sales operations leaders to understand their challenges and translate those into analysis requirements. Youll spend time developing automated solutions to help the team handle more cases independently reducing the need for further escalation. Throughout the week youll present insights to leadership work cross-functionally with support teams to benchmark best practices and continuously refine processes using methodologies like Lean and Agile. Your work directly influences how we ensure correct seller payments and maintain agility to meet business needs.

About the team
We are a collaborative group focused on transforming how operations drives business outcomes across AWS. Our team works to support data-driven decision-making that is fundamental to our business success. We serve sales operations professionals sales leaders and support teams. Together were building a future where escalation processes are streamlined automated and generate actionable business intelligence. Youll work alongside analysts operations leaders and stakeholders across the organization who are committed to solving complex problems and driving continuous improvement. We value your perspective and your ability to connect operational challenges to strategic business goals.

AWSs Sales Marketing and Global Operations Segmentation and Planning (SMGS Ops S&P) team provides the technology tools and processes to support the rapidly growing worldwide AWS Sales organization. Our purpose is to drive the successful execution of the AWS sales planning motions including Annual Planning and Current Year planning. We partner with SMGS Ops teams including Planning Tools Revenue CRM and GSC to enable our customers to execute planning activities. Our teams include program management policy internal customer support communications & training and business operations.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

- Experience defining refining and implementing sales processes procedures and policies or equivalent
- Experience in business-process design or equivalent
- Experience using Microsoft Excel to manipulate and analyze data
- Experience with data visualization software (e.g. AWS QuickSight or Tableau) or open-source project
- Experience visualizing data in Tableau or other relevant data visualization software

- 5 years of finance business management and sales operations experience
- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
- Experience using Lean Process Improvement Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes forecasting planning optimization and logistics
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences including senior leadership
- Experience with AI tooling such as Amazon QuickSuite to solve business problems and improve operational efficiency
- Experience in sales compensation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 88100.00 - 154100.00 USD annually
USA WA Seattle - 88100.00 - 154100.00 USD annually