Senior Business Analyst

Hello were Augeo we are a global leader in enterprise-level engagement and loyalty platform technology delivering compelling experiences and fostering meaningful connections for employees consumers members and channel partners across many industries and verticals. We serve hundreds of clients including 70 Fortune 500 companies representing millions of end users. We are thought leaders and disruptors who think differently and creatively built by entrepreneurs operators and innovators.

At Augeo were passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you reach your full potential.

We work hard we play hard and most importantly we care to our core about our teams and each other. We over-communicate around while we navigate our new hybrid world.

Summary

A Senior Business Analyst at Augeo is accountable for more than requirements they are a practice leader. You will bring structure to complex cross-functional delivery; model and mentor what excellent analysis looks like; and lead the transformation of BA work through AI-enabled workflows. You will think in operating models: questioning how work flows where ownership breaks down and what needs to change structurally. AI is not optional it is a core expectation

High-Level Job Requirements

• Requirements & Analysis: Elicit refine and document clear requirements; translate intent into user stories workflows rules data conditions and edge cases. Surface risk before it becomes a defect. Maintain acceptance criteria and traceability through the delivery lifecycle.
• Process & Practice Development: Assess delivery workflows handoffs & ownership structures; Identify process gaps root causes & recommend improvements that strengthen delivery scalability cross-functional alignment and accountability across teams.
• AI-Enabled Practice Leadership: AI is not optional in this role it is a core competency. You will use AI tools daily to accelerate your work and raise the quality of BA output lead the development of AI-integrated BA standards across the team and identify opportunities to automate repetitive tasks so practitioners can focus on higher-value analysis.
• Functional Validation & Stakeholder Support: Primary liaison between business and delivery. Validate that delivered solutions meet documented acceptance criteria and business intent; support UAT and core workflow validation; own resolution of identified gaps.
• Embrace Augeos CORE values: Collaborative Objective Responsive and Earnest in all areas.

Competencies

• Systems thinker who sees beyond deliverables anticipating upstream and downstream impacts and interrogating the process and operating model context behind how we work.
• Strong written and verbal communication; bridges business technical and executive audiences with precision and adjusts framing and detail for each stakeholder level.
• Comfortable with ambiguity; can deliver confident reasoned estimates without every detail and shifts into deep analytical mode when precision matters.
• Influential without authority drives clarity and ownership through structured thinking not position; willing to challenge up across and laterally when the work requires it.

Desired Skills & Tools

• Proficiency in Jira/Plans Confluence Rovo and the broader Atlassian suite shaping how tools are used by the team not just a user.
• Hands-on experience with AI tools including Claude Copilot and Rovo for analysis documentation and workflow improvement.
• Experience with process/workflow modeling tools and Agile/hybrid delivery frameworks.
• Technically fluent comfortable reading API behavior data outputs or system logic to validate implementation.

Education & Experience

• Bachelors degree and 5 years or Associates degree and 7 years of related experience.
• Demonstrated track record of practice improvement standards templates training or process redesign in a mid-to-large organization.
• Evidence of AI tool adoption in day-to-day BA work with the ability to articulate how it improved output.

Location

Candidates local to an Augeo office are expected to work a hybrid schedule. Candidates outside commuting distance of an Augeo office may work remotely.

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application and throughout employment. This employer does not provide visa sponsorship now or in the future for this position including but not limited to H-1B TN or other employment-based visas.

Equal Employment Opportunity

At Augeo we believe diverse perspectives drive innovation and strengthen our culture. We are committed to creating an inclusive workplace where all individuals have the opportunity to thrive. Augeo is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability protected veteran status or any other characteristic protected by applicable law.

Benefits of joining team Augeo

• We offer Medical Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer varying voluntary benefits such as critical hospital pet coverage and much more
• Employee benefit education campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards incentives and gamification for birthdays Work-averserys professional and personal milestones company involvement and kudos
• Employee referral bonuses
• Employee group opportunities
• Fun casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities
• Summer internship program