Senior AI Solution Consultant

• Multiple locations
• Hybrid

Job Description

The Senior AI Solution Consultant identifies shapes and supports the adoption of practical AI solutions that improve business outcomes delivery efficiency and user experience for Basware and its customers. Working across Customer Success Professional Services Product Sales and other stakeholders the role translates business needs into scalable AI use cases supports solution discovery and enablement and helps ensure that AI initiatives are practical responsible and aligned with strategic priorities.

Key Tasks and Responsibilities

• Identify and assess customer and business opportunities where AI can improve efficiency quality scalability or user experience.

• Translate business requirements and customer challenges into practical AI use cases solution concepts and delivery recommendations.

• Partner with Customer Success Professional Services Product Sales and other stakeholders to design and embed AI-enabled solutions into customer journeys and service delivery models.

• Support the development of reusable AI approaches playbooks materials and best practices that can scale across teams regions and customer engagements.

• Facilitate stakeholder discussions workshops and enablement activities to support AI adoption capability building and alignment on priorities.

• Contribute to solution validation testing and continuous improvement by gathering feedback measuring impact and refining approaches based on business and customer outcomes.

• Promote responsible and effective use of AI by considering governance data quality security and change management in solution design and implementation.

Success Measures

• Identifies and prioritizes AI use cases that support customer and business value.

• Builds stakeholder alignment on AI opportunities solution direction and adoption priorities.

• Creates reusable AI approaches playbooks and enablement materials that support scalable delivery.

• Demonstrates measurable value through improved outcomes efficiency adoption and continuous improvement.