Senior AI Agent Engineer | Moveworks Federal

About the Role:

As a Senior AI Agent Engineer Federal at Moveworks by ServiceNow youll be responsible for making our strategic public sector customers successful with the Moveworks platform by accelerating product adoption and innovation across federal civilian defense and intelligence community engagements. You are a critical high-leverage technical individual that operates at the intersection of Customer Success Product Management and Engineering with a deep appreciation for working hands-on with products technical problem-solving and architecting solutions. 

Your primary mission is to translate complex business challenges into innovative high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success allowing you to not only deploy capabilities within our offering but also directly influence the products evolution by ensuring that learnings are folded back into our core platform and roadmap. 

Core Responsibilities & Impact:

• Full-stack Ownership: Partner deeply with federal customers throughout the entire delivery lifecycle of AI Agents on the Moveworks platform: Vision-Lock Solution Design/Architecture Building Tuning and launch while navigating the realities of federal procurement ATO timelines and agency governance. 
• Custom Solution Design: Architect design and consult with federal stakeholders to develop high-impact AI solutions that leverage AI in novel and meaningful ways to solve mission-critical business challenges. 
• Integration and Implementation: Integrate the Moveworks by ServiceNow Platform with enterprise systems (ITSM HRIS identity knowledge sources) in a manner that is innovative performant and compliant with federal security and data-handling requirements including deployments in FedRAMP High and IL4/IL5 environments where applicable. 
• Product Partnership: Work closely with engineering and product teams on new product rollouts and help drive product decision-making by synthesizing on-the-ground customer feedback compliance requirements and technical gaps unique to the public sector. 
• Strategic Guidance & Influence: Serve as a trusted advisor to federal customers providing strategic direction to help them overcome technical organizational and compliance obstacles including upskilling agency teams to operate the product independently. 
• Reusability & Knowledge Sharing: Generalize successful customer solutions into reusable templates and share learnings broadly across the team. 

About You:

You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering consulting and customer success and youre equally energized by solving a complex integration problem and presenting a solution narrative to a customers executive team. 

• Communication: You can build deep partnerships across technical staff program managers and executives and translate solutions into clear artifacts (architecture diagrams proposals ATO artifacts SOWs) and compelling narratives for any audience. 
• Technical Mastery: You have a strong grasp of API-based systems integration and LLM-based systems design including prompt engineering context engineering and data modeling. Youre curious about what happens under the hood and why things are built the way they are. 
• Curiosity: You are a rapid learner with high technical aptitude and strong generalist instincts to quickly pick up both new technical and mission domains. 
• Product Excellence: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for end users. 
• Entrepreneurial Drive / Grit: You lean into ambiguity and actively seek exposure across engineering product and business functions. 
• Accountability: You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise. 

Qualifications :

Required:

• U.S. citizenship required. Eligibility to obtain and maintain a U.S. federal government security clearance (Public Trust at minimum; Secret or higher preferred depending on customer assignment). 
• 5 years of experience in a customer-facing technical role such as a Forward Deployed Engineer Solutions Engineer Customer Success Engineer Solutions Architect Consulting Engineer or Software Engineer. 
• Experience designing building and launching full-stack workflows and automations leveraging REST APIs iPaaS automation (Workato Azure Functions AWS Lambdas ServiceNow Flow Designer) or generic scripting (e.g. Python JavaScript Golang). 
• Ability to operate across multiple business functions or technical domains demonstrating adaptability quick-to-learn and broad technical skills. 
• Experience leading projects and coordinating other team members with strong networks across departments and key external stakeholders. 
• Proven ability to work independently on ambiguous problems choosing the right approach and driving results across complex cross-functional efforts. 
• Willingness and ability to travel up to 25% of the time. 

Preferred:

• Experience delivering technical solutions to U.S. federal government customers (civilian DoD or IC) or equivalent public sector experience. 
• Active security clearance (Secret Top Secret or TS/SCI). 
• Familiarity with FedRAMP Moderate/High DoD IL4/IL5 ATO processes and FISMA compliance concepts. 
• Familiarity with enterprise platforms such as ServiceNow Jira Service Desk Zendesk Workday or Okta. 
• Current on the latest AI tools frameworks and agentic design patterns and thoughtful about how to apply them to build reliable scalable solutions. 

Please Note:  This position will include supporting our US Federal customers.

This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.

For positions in this location we offer a base pay of $143200 - $243400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work :

Yes

Employment Type :

Full-time