Senior Account Manager, K4B

KAYAK part of Booking Holdings (NASDAQ: BKNG) is a leading travel search engine. With billions of queries across our platforms we help people find their perfect flight stay rental car and vacation package. Were also transforming business travel with a new corporate travel solution KAYAK for Business.

As an employee of KAYAK you will be part of a travel company that operates a portfolio of global metasearch brands including momondo Cheapflights and HotelsCombined among others. From start-up to industry leader innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK for Business (K4B) is KAYAKs corporate travel platform built to help companies manage business travel through a modern online booking experience AI-powered features and a connected network of travel management partners. This Senior Account Manager role sits at the heart of our client relationships: you will be the primary point of contact for a portfolio of US-based corporate clients helping them get real value from the platform stay on track with their travel programs and grow with us over time. Youll work closely with a collaborative account management team and partner regularly with colleagues across Product Support Finance and Implementation to deliver for your clients.

• Own a portfolio of assigned corporate accounts and serve as their primary day-to-day contact for platform adoption account health and ongoing support.

• Build trusted long-term relationships with client travel teams and program managers with a focus on retention and satisfaction.

• Lead regular account reviews quarterly business reviews and strategic performance reviews often in coordination with travel management company (TMC) partners.

• Monitor account health across your portfolio identify risks early and develop clear action plans to address them.

• Drive adoption of platform capabilities including AI-assisted booking group travel features direct content and international expansion by helping clients understand the value and supporting successful rollouts.

• Coordinate with internal teams including Product Support Finance and Implementation to resolve issues close open items and deliver on commitments made to clients.

• Manage contract renewals and amendments; contribute to pricing discussions and identify opportunities for account growth.

• Keep account records action logs and renewal timelines accurate and up to date.

• Contribute to team-wide improvements including playbooks templates and scalable processes that help the whole team work more effectively.

• Represent the voice of your clients internally sharing feedback and patterns that help the broader team and product organization make better decisions.

• Experience in account management client success customer relationship management or a related client-facing role we value what youve accomplished and the skills youve built not a specific number of years or a particular job title

• A track record of managing multiple client relationships at the same time with strong follow-through and attention to detail

• Clear confident communication skills written and verbal and comfort working with people at different levels of an organization from day-to-day contacts to senior decision-makers

• The ability to use data to track account performance spot trends and inform your conversations with clients

• A collaborative organized approach to work including the ability to coordinate across multiple internal teams and external partners to get things done

• Equivalent experience training or transferable skills from adjacent fields (such as hospitality operations consulting or customer success) are genuinely considered

• Experience in corporate travel B2B technology or SaaS

• Familiarity with tools such as Salesforce project management platforms or business intelligence dashboards

• Experience working alongside or coordinating with travel management companies or other third-party service partners

• Experience supporting clients through product launches market expansions or change management

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to HeadSpace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• No meeting Fridays

• Paid parental leave

• Generous paid vacation time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Competitive retirement and health plans

• Free lunch 2 days per week

• Fun quarterly events such as boat trips arcades ski trips Thursday happy hours and more

At KAYAK we want everyone to have the space to grow share ideas and do great work. Thats why were focused on hiring the best talent from all walks of life and experiences supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need any adjustments for the interview application or on the job No problem - just give us a heads-up. Weve got you.

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Required Experience:

Senior IC