Security Technical Account Manager Project Lightwell

The Global Services Cross-Platform Team is looking for a Security Technical Account Manager dedicated to supporting customers in the recently announced Project this role you will be a subject matter expert in Security Application Development practices (Java/Python/JavaScript) and the Red Hat Enterprise ecosystem including RHEL Satellite and Ansible automation. You will provide personalized attentive proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment including IT infrastructure internal processes and business requirements. You will share technical best practices and serve as a point of contact for major incidents managing customer expectations and communications to ensure their resolution.

As a Security Technical Account Manager you will work closely with our Engineering Products and Technologies Product Management and Global Support teams to debug test and resolve issues. Youll need to be able to work as part of a team enjoy working hard and be professional and dedicated to meeting and exceeding expectations and building relationships. Youll also need excellent collaboration skills the ability to learn new technologies quickly and the ability to use your time efficiently.

This role reports directly to the Global Director Red Hat Services Cross Platform Leader and supports both the global and regional customers.

What will you do:

• Liaise with Red Hat Product Security and partners on behalf of customers.

• Liaise between customers operations and their security teams and provide guidance on both general and industry-specific security paradigms.

• Provide analytical support for routine proactive security monitoring and any findings in any RH software that arise.

• Provide analytical support for security impacts deriving from planned changes to any RH software on critical sensitive systems and timely diagnostic and remediation advice for ongoing security concerns affecting any RH software.

• Mentoring security and operations staff regarding security attributes and security best practices for any RH software.

• Facilitate customer use of the Project Lightwell clearinghouse to coordinate scanning triage patching and backporting.

• Collaborate with Red Hat Consulting to provide guidance on accelerating the software development lifecycle and OS patching at scale to maintain a trusted software supply chain.

• Manage and grow customer relationships by delivering attentive relationship-based support.

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Perform technical reviews and share knowledge to identify and prevent issues.

• Gain an understanding of customers technical infrastructures and environments hardware and offerings.

• Create customer engagement plans and keep documentation on customer environments up to date.

• Support enterprise customers implementing automated and containerized cloud application platform solutions.

• Perform initial or secondary investigations and respond to online and phone support requests

• Partner closely with Red Hats engineering product management and technical support teams to debug test and resolve.

• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues.

• Participate in internal projects and initiatives and serve as a subject-matter expert and mentor for specific technical or process areas.

• Deliver key portfolio updates and help our customers successfully implement upgrades.

• Manage customer use cases and maintain clear and concise case documentation

• Engage with Red Hats solutions engineering teams to help develop solution patterns based on customer engagements and personal experience to guide platform adoption.

• Engage with Red Hats field teams customers and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success.

• Handle tough problems in an innovative way.

• Subject Matter expert on the Security and the Red Hat portfolio.

What you will bring:

• Associates or Bachelors degree or higher in computer science or a technical discipline

• Red Hat Certified: RHCE (RHCA preferred)

• Security Certification (CISSP CCSP CompTIA Security (ISC)² Certified in Cybersecurity (CC) Certified Ethical Hacker) preferred

• Demonstrated track record of working in a strategic advisory role to senior IT and business executives

• Applied knowledge and experience working in agile scrum and DevOps teams

• 10 years of experience working in a security role customer support development engineering or quality assurance (QA) organization.

• Ability to manage and grow existing enterprise customer relationships by delivering proactive relationship-based support.

• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely.

• Competent comprehension of enterprise architecture and strategic business drivers.

• Ability to manage multiple issues and projects with a focus on detail.

• Application development and release engineering experience/knowledge. Great understanding of continuous integration (CI) and continuous delivery (CD) concepts.

• Experience with or working knowledge of Red Hat Enterprise Linux (RHEL) Docker Kubernetes and Ansible

• Aptitude to learn new technologies quickly including topics like container orchestration container registries container build strategies and microservices on container platforms

• Willingness to travel to customer locations if required.

• Ability to travel internationally.

• This is a remote-based job that can be located anywhere in the U.S. within close proximity to an airport.

Other Skills:

• Appreciation of and passion for open-source software

• Deep knowledge of Red Hat Enterprise Linux

• Experience with Red Hats technology portfolio

• Previous experience as a developer consultant or solutions architect

Red Hat will not be providing visa sponsorship for this position. Therefore in order to be considered for this position you must have the ability to work without a need for current or future visa sponsorship.

Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location experience applicable skills and training external market value and internal pay equity. Annual salary is one component of Red Hats compensation package. This position may also be eligible for bonus commission and/or equity. For positions with Remote-US locations the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Benefits
Comprehensive medical dental and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability paid family medical leave and paid military leave
Additional benefits including employee stock purchase plan family planning reimbursement tuition reimbursement transportation expense account employee assistance program and more!

Note: These benefits are only applicable to full time permanent associates at Red Hat located in the United States.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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