Security Incident Manager

Apply today for consideration!

Title: Security Incident Manager
Location: Remote
Pay rate: $42.00 - 45/hour DOE
Duration: 12Months (Possibility of extension)

Duties

• Serve as the primary coordinator for major cybersecurity trust & safety and fraud incidents: organizing tasks tracking progress and maintaining clear communication across all involved teams and stakeholders in ServiceNow Security Incident Response (SIR).
• Coordinate the full incident lifecycle: containment eradication recovery and closure ensuring containment is validated against client control-testing standard before an incident is marked resolved.
• Develop maintain and enforce incident response playbooks and protocols in partnership with SOC capability champs across Insider Risk Escalations and DFIR ensuring consistency without duplicating existing ownership.
• Produce regular incident reporting from operational status updates to board/SLT-level summaries with clear actions taken outcomes and recommendations for improvement.
• Run the lessons-learned loop: facilitate post-incident hot washes convert findings into documented action items and drive report/playbook updates on a regular cadence rather than ad hoc.
• Provide clear comprehensive documentation and updates to relevant internal partners including IT Legal Compliance and Customer Support.
• Support onboarding and training for team members on incident response protocols and tooling reinforcing adherence to established SOC processes.
• Stay current on incident response and fraud/trust & safety best practices adapting SOC processes as threats and requirements evolve.

Skills:

• Demonstrated ability to manage multiple concurrent incidents tasks and stakeholders in a high-pressure environment while maintaining accuracy and composure.
• Solid working knowledge of incident response procedures across cybersecurity trust & safety and fraud contexts.
• Excellent organizational written and verbal communication skills; able to translate technical detail for non-technical audiences and vice versa.
• Experience with ServiceNow Security Incident Response (SIR) or a comparable ITSM/SIR platform strongly preferred.
• Comfort working across Insider Risk Escalations and DFIR functions without owning their technical domains directly.

Education Required
Bachelors degree in an IT-related or Engineering field.

Education Preferred
Bachelors degree in an IT-related or Engineering field.

Additional Information
Work is expected to be done on 100% Remote.


#LI-RS3
#RTA
#RTA-ZR

For workers in the United States PrideGlobal and its affiliates offers eligible employees comprehensive healthcare coverage (medical dental and vision plans) supplemental coverage (accident insurance critical illness insurance and hospital indemnity) 401(k)-retirement savings life & disability insurance an employee assistance program legal support pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race religious creed color national origin ancestry physical disability mental disability reproductive health decision making medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other characteristic protected by applicable federal state or local law.

Fair Chance Employment
PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants including those with criminal histories in a manner consistent with applicable state and local Fair Chance laws and ordinances including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process or to perform the essential functions of this role please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance we will provide written notice of lactation accommodation rights and this notice will automatically be given upon hiring any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN LPN Nurse Aides Therapists) referred to Kentucky nursing facilities assisted living communities or long-term care facilities in accordance with KRS 216.793.