Scheduling Coordinator

Location: Centennial CO
Job Title: Scheduling Coordinator
Job Type: Full-Time Non-Exempt
Hours: Monday-Friday hybrid office hours average of 40 hours per week
Hourly Range: $23 -$26

Position Overview: 

The Scheduling Coordinator will collaborate with the team to provide scheduling options to our US and Canadian-based clients. This position will require attention to detail and excellent customer service to provide administrative support to our clients and Briotix Health key stakeholders.

This is a hybrid position requiring a minimum of two days per week on-site; typically Tuesday and Thursdays at our headquarters in Centennial CO.

Job Duties:

• Inbound and Outbound calls approximately 75% of the day
• Manage triage and expedite phone and email communication.
• Use online scheduling programs and databases.
• Manage multiple schedules and timelines simultaneously.
• Provide accurate data entry using online platforms and systems.
• Provide accurate and timely customer support.
• Other duties as assigned.

Company Perks:

• Excellent benefits package including Medical Dental & Vision Insurance
• Flex Spending Accounts
• 401k/ROTH IRA with employer match
• Company Sponsored Group Life Insurance AD&D and Long-Term Disability
• Professional Development Reimbursement
• Accrued Paid Time Off up to 120 hours in the first year
• 7 Company Paid Holidays 2 Floating Holidays of your choice
• Employee Assistance Program (EAP) and Annual subscription
• Work/Life Balance
• Opportunities for professional development and specialized training 
• Mentorship programs
• DEIB Focus Groups

Key Words: customer service scheduling scheduler call center inbound call outbound call medical scheduling medical scheduler

Qualifications :

Required Qualifications:

• High School Diploma or GED
• Excellent telephone and speaking skills
• Minimum of one year of customer service experience
• Ability to manage multiple electronic documentation and scheduling applications
• Superior professional communication and customer service skills
• Proficiency with Microsoft Office products including Microsoft Outlook
• Strong attention to detail and problem-solving skills
• High ability to collaborate with coworkers both written and verbal

Preferred Qualifications:

• 2 or more years of experience in an administrative or customer service position
• Working knowledge of medical terminology
• Associate degree or higher

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time