SAP Application Support Specialist- Bilingual (Korean English)

We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment ensuring timely and effective support for business-critical systems.

The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred candidates with strong development and problem-solving capabilities are encouraged to apply.

Responsibilities:

• Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
• Investigate analyze and troubleshoot reported issues escalating as appropriate to higher support tiers.
• Review source code and system configurations to assist in root cause identification.
• Collaborate with internal IT SAP functional and technical teams to ensure effective resolution of incidents.
• Document all customer interactions issue details and resolutions in accordance with established procedures.
• Communicate technical findings clearly and professionally to both technical and non-technical audiences.
• Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

Qualifications :

• Minimum of Bachelors degree in Computer Science Information Technology or a related discipline.
• Minimum of 2 years in software development (e.g. VB C# Java or equivalent technologies) required.
• SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
• Experience with Database modeling with RDBMS (e.g. Oracle MS SQL Maria DB etc.) preferred.
• Understanding and experience in system development lifecycle preferred
• Demonstrated ability to interpret and analyze complex source code and technical documentation.
• Strong analytical diagnostic and problem-solving abilities required.
• Excellent communication and interpersonal skills with the ability to interact effectively across teams and client organizations required
• Strong organizational and time management skills with the ability to prioritize and manage multiple tasks concurrently.
• High degree of professionalism accountability and customer service orientation required.
• Prior experience in client-facing roles preferred.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

*****NO C2C******

Remote Work :

No

Employment Type :

Contract