Salesforce Administrator USA

Salesforce Administrator (USA) - Hybrid (Greater Los Angeles CA)

About the Role

The purpose of the Salesforce Administrator is to own the day-to-day health and evolution of our Salesforce platform including configuration automation security data quality releases and integrations and to be the go-to person for Salesforce across all our regions: USA Australia New Zealand and Indonesia.

The role is onsite/hybrid and based in the greater Los Angeles CA area. The 10:00am 6:00pm Pacific time working window Monday to Friday is deliberate: it gives live overlap with our Australian and Indonesian teams so collaboration across regions happens in real time rather than through overnight role ensures that teams have someone to come to for answers ideas and solutions with the trust and autonomy to deliver them.

The Salesforce Administrator reports to the Head of Technology (LA-based) and leads a Junior Salesforce Administrator based in Semarang Indonesia. The role partners closely with our Technology team in Australia and our wider teams across the USA Australia New Zealand and Indonesia and helps shape how the platform grows.

Key Outputs

Platform Ownership

• Own day-to-day administration of our Salesforce Enterprise org including users profiles roles permission sets sharing rules and security keeping it well-governed and scalable.
• Stay across Salesforces seasonal releases and proactively recommend improvements to the platform and our processes.
• Manage our relationship with Salesforce and Account Executive advocating on behalf of the business when it comes to new features and software renewals.

Automation Configuration and Solution Design

• Gather requirements from sales and marketing stakeholders challenge where needed and translate them into well-documented solutions.
• Design build and maintain Flows validation rules approval processes record types page layouts and custom objects with a bias toward clean maintainable solutions.

Integrations Releases and CI/CD

• Support and monitor integrations between Salesforce NetSuite and our sales engagement tools () working with our iPaaS integration platform (Celigo) to troubleshoot and resolve sync issues.
• Manage releases responsibly using sandboxes and CI/CD pipelines with proper testing peer review and documentation.

Data Quality Reporting and Dashboards

• Own data hygiene across the org including imports and updates via Data Loader deduplication and regular audits and partner on data quality with our NetSuite team.
• Build and maintain reports and dashboards that give sales leadership and regional teams clear visibility of pipeline and performance.

User Support Enablement and Documentation

• Be the first point of contact for Salesforce support in the US deliver training and write clear guides that drive adoption organization-wide.
• Keep system docs SOPs and admin guides current and genuinely useful.

People Leadership

• Lead mentor and develop the Junior Salesforce Administrator based in Semarang Indonesia.
• Delegate prioritize and review their work to keep quality and standards consistent across the org.

Skills and Experience

• 2 years of hands-on Salesforce administration ideally as the primary admin of a live org supporting sales and operations teams.
• Salesforce Certified Administrator (required). Advanced Administrator or Platform App Builder is a strong plus.
• Strong Flow skills and a solid understanding of the Salesforce data model security model and governor limits.
• Experience working with sandboxes source-driven deployments and CI/CD tooling.
• Experience supporting integrations and middleware ideally with an ERP (NetSuite preferred).
• Confident with lead-to-opportunity sales stages forecasting and account and contact management.
• Experience mentoring supervising or guiding junior team members.
• Nice to have: exposure to Marketing Cloud Next Data Cloud or Marketing Cloud Engagement; experience with Celigo or a similar iPaaS tool; a background in building materials manufacturing distribution or B2B sales; familiarity with Agile or Kanban ways of working.
• Strong understanding and experience of Change Management.
• Please note that we require full permanent working rights for this position.

Behaviors

• Excellent written and verbal communication. Much of the collaboration will be asynchronous with teams in other time zones.
• A trusted partner who is comfortable partnering directly with sales leaders and our global Technology team.
• Enjoys taking a business problem and turning it into a clean scalable solution.
• Self-directed structured and detail-minded.
• The judgement to prioritize competing requests and the confidence to push back when something isnt the right solution.
• High degree of user empathy and curiosity when it comes to the pace of change in Technology.

In return well give you

Perks benefits and the space to grow. We offer a competitive salary a comprehensive benefits package and plenty of opportunities for career growth and development. This includes:

• Company laptop and company phone provided
• 20 days PTO
• 10 paid holidays (plus your birthday!)
• Full health benefits after 60 days
• 401(k) plan with 4% max employer match
• Paid parental leave so we can look after you while you welcome a new human
• A 50% off employee discount on Eco Outdoor products
• A culture of unbelievable hospitality
• Opportunities you need to grow develop and craft a career youre proud of within the global Eco Outdoor business
• Opportunity to give back via our internal Social Housing and Sustainability teams.
• Salary Range: $75000 - $100000

OK you want to know what youre getting yourself into Let us introduce ourselves.

Established in 2001 by expert minds from the landscape design and construction industries Eco Outdoor is an Australian-founded global brand with showrooms in Australia New Zealand and North America. Were constantly experimenting innovating and pushing creative boundaries delivering the highest-quality natural stone and architectural surfaces (and outdoor furniture collections) to the international architecture market.

We employ around 190 people across the globe all of whom are dedicated to innovating crafting and providing remarkable products and unbelievable hospitality to our clients and collaborators in the architecture and design space. We thrive on constant reinvention regular development opportunities and a passionate culture grounded in connection and involvement.

Were a tribe of collaborators critical thinkers problem-solvers and challenge-embracers and we nurture our incredibly talented people to put their best foot forward every day. That starts with our core values Be a Game Changer Only Accept Awesome Play as a Team Be Curious Get Fired up which are deeply ingrained in our culture. Basically were all about fostering an innovative industry-leading collaborative creative passionate team to reach their fullest potential. Thats good for humans and good for business.

If this sounds like your kind of gig

Wed love to hear from you. If you need more information before you apply check out our website and Celebrating 25 Years Eco Outdoor LinkedIn or Instagram.

If you have questions those sites dont answer flick us a line at unless youre a recruitment agency in which case: no thanks. Weve got this one covered.

Eco Outdoor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Unclear Seniority