Sales Support Engineer (Process Engineer)
Job Location:
Richmond, VA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Solenis is a leading global provider of water and hygiene solutions. The companys product portfolio includes a broad array of water treatment chemistries process aids functional additives cleaners disinfectants and state-of-the-art monitoring control and delivery systems. These technologies are used by customers to improve operational efficiencies enhance product quality protect plant assets minimize environmental impact and create cleaner and safer environments. Headquartered in Wilmington Delaware the company has 78 manufacturing facilities strategically located around the globe and employs a team of over 23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
For additional information about Solenis please visit or follow us on social media.
POSITION SUMMARY
The Sales Support Engineer serves as a critical technical partner to Sales and customers delivering hands-on expertise across industrial water treatment programs within pulp & paper and heavy industrial facilities. This role blends field engineering process optimization and customer support ensuring Solenis solutions deliver measurable performance reliability and value at the plant will work directly inside customer facilities collaborating with Account Managers and plant stakeholders to optimize chemical treatment programs troubleshoot system issues and drive continuous improvement.
KEY RESPONSIBILITIES
Customer & Account Support
- Provide on-site technical support for assigned pulp & paper and industrial accounts
- Build strong relationships with mill operations maintenance and environmental teams
- Partner with Sales to maintain customer satisfaction retention and program value delivery
Technical Program Execution
- Implement and manage water treatment and process chemical programs (e.g. boilers cooling wet end wastewater)
- Conduct routine system monitoring sampling and lab/field testing to ensure program effectiveness
- Analyze results and make data-driven adjustments to optimize performance and cost efficiency
Troubleshooting & Continuous Improvement
- Diagnose and resolve process chemical and equipment-related issues at customer sites
- Support root cause analysis and lead corrective action plans in partnership with Sales and plant teams
- Identify opportunities to improve efficiency reduce downtime and enhance system performance
Equipment & Systems Support
- Maintain and troubleshoot chemical feed systems dosing equipment and monitoring instrumentation
- Ensure proper calibration operation and reliability of all installed systems
- Support installation and startup of new equipment or program changes
Data Reporting & Commercial Support
- Maintain detailed service reports inventory tracking and account documentation
- Communicate findings and recommendations clearly to customers and internal sales teams
- Support Account Managers by identifying growth opportunities and value-add solutions within existing accounts
QUALIFICATIONS
- Bachelors degree in Chemical Engineering Mechanical Engineering or related technical field (preferred)
- 3-5 years of experience in:
- Industrial water treatment pulp & paper or related process industries
- Strong knowledge of:
- Chemical treatment programs
- Plant operations / process systems
- Hands-on troubleshooting and field-service experience preferred
- Excellent communication skills with the ability to translate technical findings to non-technical stakeholders
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you.
At Solenis we understand that our greatest asset is our people. That is why we offer competitive compensation comprehensive benefits which include medical dental vision & 401K and numerous opportunities for professional growth and development. So if you are interested in working for a world-class company and enjoy solving complex challenges whether in the lab or the field consider joining our team.
Solenis is proud to be an Equal Opportunity Affirmative Action Employer including Minorities / Women/ Veterans / qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
Should you require assistance in applying to this opportunity please reach out to Solenis Talent Acquisition at
The expected compensation range for this position is between $77270.00 and $113322.00 plus discretionary bonuses. The exact compensation may vary based on your skills experience and other factors permitted by law.Required Experience:
IC
About Company
Diversey has been, and always will be, a pioneer and facilitator for life. We constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to our customers across all of our global sectors. Headquartered in Fort Mill, South Carolina, USA, Diversey e ... View more
