Sales Manager

$72000-$79000 commission Full-Time

Join our hospitality team and help create unforgettable guest experiences. As a Sales Manager you will play a key role in driving group room revenue corporate volume sales and convention and banquet business while building lasting relationships with clients and industry partners. You will represent The Westgate Hotel with professionalism and enthusiasm develop new business opportunities cultivate existing accounts and ensure a seamless transition from the sales process to the guest experience.

This role is ideal for an experienced hospitality sales professional who thrives in a fast-paced luxury environment enjoys building meaningful client relationships and takes pride in achieving sales goals while delivering exceptional service. The successful candidate will bring strong communication negotiation organization and presentation skills along with a proven ability to develop business and maximize revenue opportunities.

What Your Day-to-Day Looks Like:

The Sales Manager plays a key role in driving group and corporate business while representing The Westgate Hotels commitment to luxury hospitality and exceptional service. This position is responsible for prospecting and developing new business managing existing client relationships negotiating and contracting group business and ensuring a smooth transition from sales to operations.

The Sales Manager will work closely with Revenue Management Conference Services Events Front Office Catering Accounting and other hotel departments to ensure client expectations are clearly communicated and successfully delivered. This role requires strong attention to detail excellent follow-through and the ability to manage multiple priorities while consistently meeting sales and revenue objectives.

The ideal candidate is a proactive and results-oriented hospitality professional with a strong understanding of the hotel sales process a passion for relationship building and the ability to identify and capitalize on local and regional business opportunities.

What Were Looking For:

• Develop solicit negotiate and contract group and corporate business to achieve established room night revenue and profit goals while consistently pursuing new business opportunities.
  Prospect new accounts and cultivate existing relationships through cold calls networking tradeshows referrals industry events and professional organizations to drive repeat and incremental business.
  Respond to group leads and RFPs promptly and professionally; prepare proposals presentations contracts addendums and related client correspondence in accordance with hotel policies.
  Conduct site inspections client presentations pre-convention meetings and client events to showcase The Westgate Hotel and ensure expectations are clearly understood and met.
  Develop and execute sales strategies to maximize occupancy and revenue during need periods while maintaining a strong understanding of local and regional markets competitors and industry trends.
  Maintain accurate group blocks rates concessions billing instructions deposits payment schedules and other booking details within hotel systems.
  Monitor group pickup wash attrition cancellations and payment requirements partnering with Revenue Management to optimize pricing availability and revenue.
  Maintain accurate organized and up-to-date client profiles traces correspondence booking information and sales records within CRM and hotel systems.
  Prepare and distribute accurate group resumes and event information ensuring client expectations special requests and program changes are communicated clearly and timely.
  Partner closely with Conference Services Event Management Front Office Catering Accounting Revenue Management and other departments to ensure a seamless transition from sales to operations.
  Serve as a primary point of contact for assigned clients throughout the pre-event process proactively addressing concerns and maintaining strong relationships to support satisfaction and retention.
  Complete required sales reports forecasts audits documentation and follow-up while effectively managing multiple priorities and deadlines.
  Partner with Marketing and participate in trade shows networking events community activities and industry organizations to strengthen relationships and generate business.
  Demonstrate professionalism accountability teamwork and a commitment to The Westgate Hotels luxury service standards while serving as a positive role model for the team.
  Attend daily and weekly meetings training sessions and departmental initiatives as required and perform additional job-related duties as assigned.

What You Bring to the Team:

• Minimum of 3 years of hotel sales catering and/or revenue experience required.
• Previous experience in hotel group sales catering conference services or a related hospitality sales environment preferred.
• Knowledge and experience with Opera PMS required.
• Proficiency with Lanyon Opera and DelphiFDC preferred.
• Refined verbal written negotiation and presentation skills.
• Strong sales prospecting relationship-building and business development abilities.
• Excellent organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple priorities meet deadlines and perform effectively in a fast-paced environment.
• Strong understanding of hotel operations group business revenue management and the sales process.
• Ability to work independently while also collaborating effectively with a variety of hotel departments.
• Professional presence and communication style consistent with luxury hospitality standards.
• Strong problem-solving skills and the ability to remain calm professional and solutions-oriented when addressing client concerns.
• Community involvement and/or participation in professional hospitality associations is highly regarded.
• General computer proficiency and ability to learn and effectively utilize hotel systems and technology.
• Flexibility to attend client meetings networking events trade shows industry functions and hotel events based on business needs.
• Ability to represent The Westgate Hotel professionally and build strong relationships with clients guests vendors and industry partners.

Benefits & Perks:

• Medical Dental Vision and Voluntary Benefits
• 401(k) Retirement Plan
• Wellness and Employee Assistance Program
• PerkSpot Employee Discount Program
• Hotel Stay Discounts
• Employee Meals
• AquaVie Fitness & Spa Membership Discount
• Training and Career Growth Opportunities
• Discounts at Grand America Hotels & Resorts properties
• Convenient access to trolley station and downtown bus routes

Our Culture:

We believe in People First and Guests Always. We are committed to creating a supportive work environment where team members are valued respected and empowered to deliver memorable guest experiences.

Physical Requirements:

• Ability to stand and walk for extended periods throughout the shift including during site inspections client meetings functions and hotel events.
• Ability to occasionally lift carry push and pull tables chairs boxes and other materials weighing up to 50 pounds.
• Ability to bend kneel stoop and reach as needed to support functions and client needs.
• Ability to move throughout the hotel and property to service clients and respond to business needs.
• Ability to remain standing for extended periods during functions client site inspections and other on-property activities.
• Ability to perform job duties in a professional fast-paced hospitality environment with frequent interaction with guests clients vendors and team members.

Additional Information:

This is a full-time position. A flexible schedule is required based on business and client needs including the ability to attend meetings events trade shows networking functions and other business-related activities outside of traditional business hours when necessary.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time based on business needs.

Required Experience:

Manager