Sales Customer Support Coordinator

The Customer Service Original Equipment Service (OES) serves as the primary point of contact for Original Equipment Service customers and distributors ensuring accurate order fulfillment timely issue resolution and an exceptional customer experience. This role combines customer service logistics coordination data management and analytical reporting to support business operations and drive continuous improvement. The ideal candidate is a proactive problem-solver who can investigate root causes manage multiple systems and priorities and collaborate effectively across sales supply chain and distribution teams. Success in this position requires strong technical aptitude attention to detail and a commitment to delivering operational excellence and customer satisfaction.

Location

Jeffersonville IN

Why Youll Love It Here!

• Attractive total compensation package
• Medical Dental and Vision benefits on day 1
• Annual merit-based performance wage increases
• Performance-based bonus opportunities twice per year
• Generous PTO package
• Family-like atmosphere that promotes growth and flexibility

Key Responsibilities

Serve as the primary point of contact for O customers and distributors providing exceptional customer service resolving inquiries and ensuring a seamless order fulfillment experience.
Investigate and resolve sales order purchase order shipment and system-related issues by identifying root causes and implementing effective solutions.
Manage and maintain critical business data including customer records product relationships sourcing information dashboards and reporting tools to ensure accuracy and operational efficiency.
Utilize Salesforce Zendesk and other business systems to support order management user training troubleshooting and customer support activities.
Analyze operational and customer data to create reports monitor performance metrics trends and provide actionable insights to support business decisions Partner with cross-functional teams including Sales Supply Chain and Distribution to improve processes support strategic initiatives minimize service disruptions and enhance customer satisfaction.
Reconcile daily buyback shipments review distributor aging statements and monitor account activity to ensure accurate inventory movement billing and financial records.
Provide leadership support and mentorship to team by assisting with complex customer issues sharing best practices supporting training efforts and contributing to continuous process initiatives.

What Youll Need To Succeed As An Operations Associate

A customer-first mindset with the ability to build strong relationships and deliver exceptional service to customers distributors and internal stakeholders.
Strong problem-solving skills with the ability to investigate issues identify root causes and implement effective in a fast-paced environment.
Excellent organizational and time management skills with the ability to manage multiple priorities meet deadlines and maintain attention to detail.
Advanced proficiency in Excel and the ability to analyze data create reports identify trends and support data-driven decision-making.
Experience working with ERP order management and customer support systems such as Salesforce Zendesk or similar platforms.
Effective communication skills including the ability to collaborate across departments provide training and clearly communicate with customers distributors and leadership.
A proactive approach to process improvement with a willingness to identify efficiencies and contribute to operational excellence.
Adaptability and resilience when managing changing priorities customer needs and supply chain or order fulfillment challenges.
A collaborative team-oriented attitude with the ability to support colleagues share knowledge and provide leadership support when needed.
A high level of accountability and ownership ensuring accurate data management order processing issue resolution and follow-through on commitments.

Since 1992 Idemitsu Lubricants America Corporation (ILA) has been a leading provider of high-performance automotive lubricants dedicated to innovation quality and sustainability serving the needs of original equipment manufacturers and consumers across North America. ILA is a subsidiary of Idemitsu Kosan based in Tokyo. Idemitsu has a strong focus on its people demonstrated through our unique culture together with competitive compensation professional development and a flexible work environment.

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