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Sales Coordinator
Job Location:
Job Location:
New York City, NY - USA
Yearly Salary:
$ 65000 - 75000
Yearly Salary:
Posted:
22 August 2026 (22 days ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
COMPANY SUMMARY
The Empire State Building the Worlds Most Famous Building owned by Empire State Realty Trust Inc. (ESRT: NYSE) soars 1454 feet above Midtown Manhattan from base to antenna. The $165 million reimagination of the Empire State Building Observatory Experience created an all-new experience with a dedicated guest entrance an interactive museum with nine galleries and a redesigned 102nd Floor Observatory with floor-to-ceiling windows. The journey to the world-famous 86th Floor Observatory the only 360-degree open-air observatory with views of New York and beyond orients visitors for their entire New York City experience and covers everything from the buildings iconic history to its current place in pop culture. The Empire State Building Observatory Experience welcomes millions of visitors each year and is ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisors 2025 Travelers Choice Awards: Best of the Best Things to Do Americas Favorite Building by the American Institute of Architects the worlds most popular travel destination by Uber and the #1 New York City attraction in Lonely Planets Ultimate Travel List.
The ESBO has recently undergone a top-to-bottom renovation that includes a dedicated Guest entrance an immersive tactile and digital museum that celebrates our icon from the moment it was conceived to its place today in pop-culture and a completely re-imagined 102nd floor viewing experience (). Within the museums more than one dozen memorable moments we could not resist but sprinkle a little extra fun with the inclusion of our Kong exhibit where visitors walk through an office from the 1930s complete with the famous giant apes fingers pierce the walls as he dangles from the building and dodges vintage fighter planes. Those brave enough can even step into Kongs hands but beware you might feel the power of this fearsome ape firsthand!
The renovations also include industry-leading Indoor Environmental Quality (IEQ) improvements such as bi-polar ionization MERV 13 filters and increased ventilation that led to the buildings achievement as the first building in the Americas to receive the WELL Health-Safety Rating.
Overall the Guest feedback has been stellar! New York Times quote: exhilarating and intimate.
Are you a driven self-motivated and results oriented professional who thrives on building a winning team Do you define success as the ability to drive revenue EBIDTA and deliver an exceptional experience Then join our team and experience the rewards of hard work teamwork learning and dedication to create a best-in-class attraction that requires excellence in all that we undertake.
ABOUT EMPIRE STATE REALTY TRUST
Empire State Realty Trust Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased top of tier modernized amenitized and well-located office retail and multifamily assets. ESRTs flagship Empire State Building the Worlds Most Famous Building features its iconic Observation Deck. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30 2026 ESRTs portfolio is comprised of approximately 7.5 million rentable square feet of office space 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at and by following ESRT on Facebook Instagram TikTok X and LinkedIn.
POSITION SUMMARY
The Sales Coordinator will join the Observation Deck Sales team and support the sales cycle through customer service order processing account support and administrative coordination. This role will work closely with Sales Managers and cross-functional teams to process advance ticket orders maintain accurate client and sales information support group visits coordinate FAM trips and events assist with sales and marketing materials and provide timely responses to customer and partner inquiries. The ideal candidate will have strong communication and organizational skills excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.
RESPONSIBILITIES
SALES:
- Process advanced ticket orders using the Ventrata ticketing system
- Create organize and properly maintain all files for the Sales Department
- Notify Ticket Office & Operations Supervisors of large group visits and advance orders
- Update list of accredited agents and their contact information on an ongoing basis
- Assist sales team with coordinating FAM trips and events.
- Provide support to the sales managers on various projects and reports as needed
- Assist in the creation and development of sales and marketing materials
- Account development: Build and maintain relationships with existing and new customers/clients
CUSTOMER SERVICE:
- Respond to or create cases in Salesforce to answer and track all incoming customer issues and inquiries via phone and email
- Partner with the Sales Managers and other departments to resolve customer issues
- Ensure prompt response to all customer inquiries
ADMINISTRATIVE:
- Develop an in-depth knowledge of Ventrata to process orders and manage client data
- Maintain good organizational skills through time management setting priorities and accurate paperwork
- Assist sales managers with Salesforce CRM promptly after international sales missions trade shows and networking events
- Provide ongoing updates to the Sales Operations SOP
- Collaborate with the Sales team and other departments to track progress on projects using
- Mail out brochures posters and sales information
- Perform other related duties as required
MARKETING:
- Collaborate with OTA Manager on a cadence to support online travel agencies website audits
- Collaborate with Sales and Marketing to create edit and update written materials for travel trade including product descriptions travel trade training presentations the travel trade section of the website e-newsletters and other relevant projects
WHAT SUCCESS LOOKS LIKE
- Meet and exceed ESBOD service standards by answering all inquiries within 24 business hours
- Manage multiple inquiries and bookings simultaneously without compromising quality or accuracy
- Achieve established departmental KPI goals and targets
- Able to multi-task solve problems and manage time efficiently
- Strong collaborator and communicator
REQUIRED SKILLS / ABILITIES
- Proficiency with Microsoft Office (Word Excel Outlook PowerPoint)
- Knowledge of and interest in the Tourism and Travel industry a plus
- Excellent verbal and written communication skills
- Outstanding interpersonal and customer service skills
- Proven ability to drive results meet deadlines and exceed targets in a fast-paced and competitive environment
- Strong time management and organizational skills
- Ability to prioritize and work in a high-volume fast paced environment
- Attention to detail and high level of accuracy
- Proficiency in a foreign language a plus
- Knowledge of Salesforce and or similar technologies preferred
EDUCATION & EXPERIENCE
- 1-3 years of related experience required
- Associate or bachelors degree preferred
WHAT YOU CAN EXPECT
At ESRT like our tenants our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer we are committed to maintaining our positive work culture where employees are engaged and can grow and addition ESRT employees embody our Company Culture & Success Factors -
- Adaptable you are a self-starter whos able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic you are solutions-oriented aim to improve processes and implement efficiency and offer insightful feedback to improve ESRT
- Dependable you take a strong sense of ownership and accountability over your work
- Passionate you keep up with industry trends and are excited about the potential to propel the industry forward with a roll-up-your-sleeves attitude
- Curious you consistently look for new ways to work smarter not just harder
- Ethical you treat others with respect act with integrity in how you perform your work and embrace our collaborative culture
- Positive you possess a service-oriented attitude with excellent follow through
BENEFITS
- Competitivebasesalaryandbonus
- Health/Dental/Vision insurance
- CompanysponsoredLifeAD&DSTD(withSalaryContinuation)andLTDInsurance
- VoluntaryEnhancedLTDProgram
- VoluntaryHospitalAccidentandCancerPrograms
- 401(k)with100%matchupto5%
- Paidparentalleave
- Pre-taxtransitaccounts
- Employee Assistance Program for emotional financial and legal support
WELL-BEING
- Generouspaidtimeoff
- Flexremoteworktime
- FlexSummerFridays
- Employeeengagementprograms
- Volunteertimeoff
- Continuingeducation
- ComplimentaryEmpireStateBuildingObservatoryaccess
- Complimentarygymmembershipandotherwellnessbenefits
- Employee Discount Programs
$65000 - $75000 a year
Salary is based on several factors including but not limited to education work experience job location size of property where applicable and/or addition to your base salary ESRT provides discretionary annual bonuses.
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity innovation and the success of our business. We do not discriminate based on race religion color creed national origin sex sexual orientation gender identity or expression reproductive choices age marital status veteran status disability status pregnancy parental status caregiver status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Discover modern office spaces at the Empire State Building, featuring top-tier amenities and energy efficiency that attract top tenants from diverse industries.
