Sales Coordinator

The Sales Coordinator provides timely accurate administrative and operational support to Sales Representatives Sales Managers and Commodity Managers. The role coordinates customer orders reports communications and follow-up activities to support excellent customer service efficient order fulfillment and achievement of Company objectives.

Essential Duties and Responsibilities

• Provide daily administrative and operational support to Sales Representatives Sales Managers and Commodity Managers
• Answer phones and emails respond to routine inquiries and route customer or operational matters to the appropriate team member
• Enter and maintain customer orders accurately including quantity price product customer ship-to location delivery instructions and special instructions in Company and customer systems as required
• Monitor order status from entry through confirmation delivery receipt cancellation or resolution; communicate updates and escalate issues promptly
• Coordinate with Product and Commodity Managers to obtain current inventory availability load-time and supply information for the Sales Team and customers
• Support customer communication by distributing approved market updates weekly load times product availability and supply-related notices under the direction of the Sales Representative or Manager
• Track customer fill rates contract activity order changes deductions and other service metrics; prepare reports and flag exceptions for follow-up
• Assist with outside purchases transportation coordination product transfers troubled-file documentation and order-related adjustments as directed
• Coordinate with Accounting and the Sales Team to follow up on delinquent invoices customer deductions credits and supporting documentation; escalate unresolved items
• Maintain accurate customer pricing contract and order documentation in accordance with established procedures and authorization levels
• Coordinate recurring and special projects reports customer communications meetings and follow-up items for the Sales Team
• Provide back-up support to Customer Service and Sales Representatives during absences or periods of increased workload
• Assist with Marketing initiatives customer materials samples promotions and events as assigned
• Protect confidential customer pricing sales and Company information
• Perform other duties as assigned

Job Requirements and Qualifications

• Associate degree or at least two years of relevant work experience; an equivalent combination of education and relevant experience may be considered
• One or more years of sales support customer service order management logistics produce agriculture or related experience preferred
• Strong attention to detail and organizational skills with the ability to maintain accurate orders records reports and follow-up activities
• Excellent written and verbal communication skills and a professional customer-focused approach
• Ability to manage multiple priorities consistently meet deadlines and work effectively in a fast-paced environment
• Ability to build and maintain positive working relationships with customers receivers vendors and employees at all levels
• Sound judgment and the ability to recognize issues research information and escalate matters within established authority levels
• Ability to work effectively as part of a team and independently complete assigned tasks
• Proficiency with Microsoft Office applications including Outlook Excel Word PowerPoint Power BI; experience with Famous EDI iTrade FoodLink or similar sales/order systems is preferred
• Ability and willingness to work Monday through Friday and occasional weekends holidays or extended hours as business needs require
• Occasional travel may be required