Sales & Catering SpecialistGeneralist

Sales & Catering Specialist

Sales & Booking

• Respond to inbound catering inquiries and assist with group room blocks social events and corporate meeting requests
• Prepare and present event proposals BEOs and contracts in coordination with the Director of Sales
• Conduct property tours for prospective clients and maintain active follow-up on leads
• Support prospecting efforts outreach and account management as directed
• Maintain accurate records in the propertys CRM/sales systems including Delphi Pep and Hilton systems.

Event Detailing

• Have a timely conversation with the client regarding the details of the event to create BEOs and resumes for the hotel.
• Presenting Banquet Event Orders (BEOs) and Resumes at the weekly BEO/Resume meeting by detailing each departments responsibilities during the event. Distribute the information to all operational departments (i.e. Front Office Housekeeping Engineering AV company and Accounting) on a weekly basis.
• Partner with clients to develop detailed event specifications including room setup menu selections A/V requirements décor timeline and special requests
• Translate client vision into accurate executable Banquet Event Orders (BEOs) distributed to all operational departments
• Serve as the primary point of contact for clients during the planning and detailing phase ensuring all commitments are clearly documented and communicated
• Conduct pre-event walkthroughs with clients and operations teams to confirm readiness and alignment
• Coordinate with F&B Banquets Housekeeping and Engineering to ensure seamless event execution

On-Site Event Oversight

• Maintain a visible professional presence in all customer-facing event spaces during active functions
• Monitor event rooms and public areas throughout the event to ensure setup accuracy cleanliness and adherence to the BEO
• Serve as the on-site point of contact for the client during the event proactively addressing needs resolving issues and managing last-minute changes
• Coordinate with banquet staff catering leads and hotel operations in real time to maintain service standards
• Conduct post-event follow-up with clients to gather feedback address any concerns and nurture the relationship for repeat business

Meetings and Communications

• Attend daily sales stand-ups and Daily Business Review calls.
• Participate in weekly BEO/Resume meetings and weekly sales meetings.
• Maintain proactive communication across departments to ensure smooth event execution.
• Clear communications with the Director of Sales and/or General Manager of daily tasks.

CROSS-FUNCTIONAL RESPONSIBILITIES

As a generalist member of the hotel team this associate may be called upon to support the following areas as needed:

• Front Desk / Guest Services operations
• Banquet and event setup or breakdown
• Administrative and back-office support
• Any additional duties as assigned by hotel leadership

QUALIFICATIONS

• 5 years of hotel hospitality or events experience preferred
• Familiarity with hotel sales processes catering operations or event coordination a plus
• Strong interpersonal organizational and written communication skills
• Ability to adapt quickly across departments and tasks with a calm solutions-oriented demeanor
• Proficiency in Microsoft Office; experience with hotel PMS or sales platforms (Delphi PEP GRO Opera) a plus
• Flexible availability including evenings and weekends as event schedules require
• Ability to remain on feet for extended periods and move through event spaces throughout a shift

Required Experience:

IC