Rooms Operations Manager

Guest Services & Communication

• Receive document and coordinate guest requests and service calls for Housekeeping and Engineering.
• Ensure timely follow-up and resolution of guest concerns and requests.
• Respond professionally to guest correspondence via email phone and other communication channels.
• Monitor and communicate service status updates between departments.
• Maintain a professional and courteous approach when interacting with guests and associates.

Administrative Support

• Provide administrative assistance to departmental leaders including scheduling meetings filing document preparation and correspondence.
• Maintain departmental records logs reports and tracking systems.
• Prepare daily weekly and monthly operational reports.
• Assist with organization and documentation for departmental projects and initiatives.

Operations Coordination

• Act as a liaison between Housekeeping Engineering and Front Office to support efficient daily operations.
• Track work orders room status updates out-of-order rooms and departmental follow-up items.
• Support execution of brand standards and operational procedures.
• Assist in ensuring timely communication and follow-up regarding operational priorities and guest requests.

Lost & Found Management

• Maintain accurate lost and found inventory records in accordance with hotel policies.
• Log store track and coordinate the return of guest belongings.
• Communicate directly with guests regarding lost and found inquiries and shipping arrangements.
• Ensure proper documentation and secure handling of all found items.

Projects & Departmental Support

• Assist with departmental projects audits and operational initiatives.
• Support leadership teams with special assignments and process improvement initiatives.

Participate in hotel-wide projects and administrative tasks as assigned.

Salary Range:  $78000 - $80000

Qualifications :

• Previous hospitality experience preferred ideally in Rooms Operations Front Office Housekeeping or Administrative Support.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word Excel Outlook).
• Experience with hotel management systems is preferred.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Additional Information :

Our Culture / Be ALL you are with ALL your Heart

At Accor we are committed to diversity. Each individual each personality and each experience has its place to grow and make us grow collectively. Everything we do we do with heart. We are creators of emotions professionals of the human experience open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities the different backgrounds the different stories that make up our company.
• We care for the world around us: our teams our guests our establishments our environment are at the heart of our concerns. Our mission is human essential: to bring cultures together to open windows on the world to provide unforgettable experiences day after day.
• All our heartists are talents in the making they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together we imagine your future. Our group is large with many opportunities and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks we dream the impossible and make it possible.
• Hospitality is teamwork and we are stronger together. We believe in caring we respect our differences and value all voices. We work as a team saying what we do and doing what we say.

The hotel is unable to assist candidates in obtaining work authorization documents. 

Visa Requirements: Must be legally eligible to work in the United States.

Remote Work :

No

Employment Type :

Full-time