Risk Manager, Global Product Verification (GPV)

The Global Product Verification (GPV) team supports the Perfect Order Experience (POE) organizations goal to ensure a great ordering experience by acting as a reliable product authentication and verification service for products sold by our selling partners. As a GPV Risk Manager II you will own and manage risk program(s) and/or risk projects within GPV where the risk strategy is defined but the business problem and solution may not yet be fully defined. You will deliver independently seeking guidance as needed and may be embedded in a single team or work across multiple teams. You will serve as a subject matter expert for your risk program/projects staying current on related industry trendsincluding changing regulations innovations in risk mitigation and testing mechanismsand knowing how to apply them across teams. You will apply process improvement and risk-mitigation methodologies (e.g. risk assessments Lean) to drive operational excellence across GPVs product authentication and verification operations. You will oversee the rollout of controls or audits including testing and measuring their effectiveness and ensure your team accurately and consistently meets both qualitative and quantitative metrics as defined by leadership. You will mentor and develop your team preparing them professionally to take on additional responsibilities and new opportunities. You will work closely with regional program stakeholders and internal partner teams (e.g. engineering Legal) to identify trends and learnings that inform and support defect reduction initiatives and strategies. You will identify and drive efforts to reduce inefficiencies and costs in our operations while scaling and developing capabilities to support operational excellence.

Key job responsibilities
You will own and drive risk program(s) end-to-end including defining business problems developing risk-mitigation solutions and ensuring controls bring risk within tolerance levels.

You will measure and test processes or controls to inform product-level and program-level risk assessments identifying and escalating potential gaps in risk assessment methodology customer experience and operational processes.

You will identify key performance indicators (KPIs) for your risk program determine if success metrics are in place and work to define them where they do not exist.

You will track individual and team-level performance and metrics including quality assurance (QA) goals and weekly production targets and drive corrective actions as needed.

You will support leadership and program stakeholders in meeting the organizations goals and objectives including providing verbal and written communications and updates (e.g. weekly business reviews strategy docs narratives escalation responses risk assessments).

You will contribute to and/or deliver program documentation including narratives risk assessments and escalation responses and may manage post-launch support plans for controls.

You will actively identify and drive opportunities to improve internal processes and procedures to streamline day-to-day operations including leveraging AI to increase efficiency and scalability across teams.

You will make recommendations to partner teams about risk tolerance levels based on data and drive teams to adopt and maintain risk-reducing controls with data-driven documentation (e.g. competitor analysis legislation interpretation safety research cost of avoidance).

You will help partner teams and engineering teams make trade-offs by educating them on the current risk and regulatory environment.

You will manage overall schedules for risk mitigation projects overcome issues keep scope under control and accelerate progress by driving crisp and timely decisions clearing blockers and escalating effectively.

You will work closely with leadership Sr. Investigators and Risk Specialists in identifying trends and themes to assist internal customers and POE stakeholders in driving upstream improvements in Seller quality metrics Brand trust and overall customer experience.

Basic Qualifications

- 4 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
- 3 years of managing food safety and quality in a large-scale retail or manufacturing environment experience
- Bachelors degree in Food Science or related field
- Knowledge of retail food code and regulations governing grocery retail at local state and federal levels
- Bachelors degree or equivalent
- Experience handling confidential information
- Experience interacting with local food safety regulators

- 3 years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification or similar risk or compliance credentials
- Experience with SQL and Excel

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 82700.00 - 129800.00 USD annually