Retail Supervisor

Job Title: Retail SupervisorDepartment: Retail Operations FLSA Status: Non-Exempt Reports to: Store Manager About Goodwill We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity diversity and inclusion (DEI). We embrace our employees differences and acknowledge and support our collective responsibility. About the Position The Retail Supervisor assists the management team in the daily operations of the store. Supervises and leads retail associates within the store location. This role works a rotational assignment supervising various retail categories. Ensures excellent customer service is provided to Rate: $23.97/hourEssential Functions and Responsibilities: Assign guide coach and train employees while performing the work of a Sales Associates as needed. Complete retail operational requirements by scheduling and assigning one or more employees. Set expectations instruct coach and identify training needs. Maintain orderly operations of the store in the absence of the Manager and Assistant. Resolve workplace problems by addressing issues that impact employee performance and productivity. Ensures excellent customer service is provided to customers and donors. Prepare reports by collecting documenting and summarizing information. Complete projects by planning organizing and monitoring assignments. Promote productivity by following up with employees on work resultsProvide excellent internal/external customer service. Maintain a clean work safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents. Contributes to team effort by accomplishing related results as needed. Perform other duties as Responsibilities: Carries out supervisory responsibilities in accordance with Goodwills policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and Requirements (Qualifications for the job under the Americans with Disabilities Act) To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High school graduate or equivalency but not required. 2 years experience with retail with Point of Sale (POS) systems. 2 years customer service/retail experience. 1 year supervisor experience preferred. Certificates Licenses or Registrations: N/A Computer/Technology Skills: Proficient knowledge of Microsoft Office (Excel Word Outlook Teams). Ability to learn new technology and software as related to the job. Physical Abilities: While performing the duties of this job the employee will be required to lift and carry 30-40 pounds; have developed fine motor control (grasp handle manipulate objects with fingers; standing for long periods frequent bending kneeling reaching stooping squatting pushing; climbing ladders; able to travel across a variety of surfaces (stairs ramps uneven terrain). Ability to operate computer systems. Able to communicate with others effectively both verbally and written including those who have limited English skills. Maintain reliable Mental/Sensory Abilities: Organizing sorting categorizing counting adding subtracting Problem solving Verbal and written communication skills Time management Prioritization Work Environment: While performing the duties of this job the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties qualifications and job scope but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.