Restoration Estimator Project Coordinator
Job Location:
Monthly Salary:
Posted on:
8 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Profit sharing
- Training & development
Do you have restoration estimating experience and understand what it takes to properly scope document and manage water fire mold and storm damage projects
SERVPRO of Bear/New Castle is seeking a motivated organized and detail-oriented Restoration Estimator / Project Coordinator to help drive projects from initial inspection through final closeout.
This is not simply an office estimating position. We are looking for someone who can inspect losses build accurate scopes communicate effectively with customers support production teams manage documentation and correspondence and help ensure every project is completed professionally and efficiently.
If you enjoy solving problems working with people and taking ownership of projects wed like to talk with you.
What Youll Do
Estimating & Job Scoping
- Inspect residential and commercial property damage losses
- Perform detailed site inspections and assessments
- Create estimates using Xactimate and other estimating and industry software as required
- Develop accurate scopes of work
- Identify opportunities for supplements and additional services
- Work with insurance carriers adjusters TPAs and customers
- Review and revise estimates as project conditions change
- Assist with project inspections documentation and site visits as needed
Project Coordination
- Obtain customer authorizations and approvals
- Ensure all required paperwork is completed correctly
- Coordinate project startup with production teams
- Communicate job expectations scope and timelines to crews
- Monitor project progress and address customer concerns
- Assist with scheduling and job flow management
- Ensure projects move efficiently from intake through completion
- Communicate with customers adjusters insurance representatives subcontractors vendors and internal team members regarding project startup progress completion scheduling and next steps
Documentation Billing & Communication
- Maintain accurate job files and documentation
- Review photographs drying documentation notes and supporting records
- Handle project-related correspondence with customers adjusters TPAs vendors subcontractors and internal team members
- Follow up on outstanding approvals documentation and project requirements
- Ensure files are complete accurate and audit-ready
- Assist with billing invoicing collections support and payment documentation as necessary
- Assist with additional project inspections documentation site visits and administrative support as needed
Customer Experience & Closeout
- Conduct final walkthroughs with customers
- Obtain completion certificates and customer sign-offs
- Help resolve punch list items and customer concerns
- Request Google Reviews and customer feedback
- Capture customer testimonials when appropriate
- Gather before-and-after photos and videos
- Assist with project closeout and final billing documentation
- Help ensure every customer receives an exceptional experience from beginning to end
Business Development Support
- Identify opportunities to strengthen customer relationships
- Promote SERVPRO services professionally and ethically
- Help generate positive online reviews and local brand awareness
- Represent the company professionally in homes and businesses
On-Call & Emergency Response Responsibilities
The restoration industry is not a typical 8:00 AM 5:00 PM business. Property damage emergencies occur during evenings weekends holidays and overnight hours.
As part of this position you will participate in an on-call rotation and be expected to assist with emergency response activities as needed.
Responsibilities may include:
- Answering incoming emergency service calls after hours
- Speaking with customers experiencing water fire mold or storm damage emergencies
- Gathering critical loss information and setting expectations
- Coordinating emergency response crews
- Dispatching technicians and resources as needed
- Responding to job sites when necessary to inspect losses scope work or assist with project startup
- Communicating with customers technicians management and insurance representatives during emergency situations
- Ensuring proper documentation and job setup procedures are followed from the initial loss through project completion
Qualifications
Required
- Restoration industry experience
- Understanding of water mitigation fire restoration mold remediation and emergency services
- Strong customer service and communication skills
- Ability to manage multiple projects simultaneously
- Strong organizational and follow-up skills
- Proficiency with computers email and Microsoft Office
- Valid drivers license with acceptable driving record
Preferred
- Xactimate experience
- IICRC certifications
- Prior experience as an Estimator Project Manager Crew Chief Production Manager or Restoration Supervisor
- Insurance restoration experience
- Experience working with TPAs and carrier programs
Additional Requirements
- Willingness to participate in an on-call rotation
- Ability to respond calmly and professionally during emergency situations
- Ability to occasionally work evenings weekends and holidays as business needs require
- Ability to travel throughout New Castle County Delaware County and surrounding service areas
- Ability to walk job sites climb ladders enter crawlspaces and inspect damaged structures when necessary
What Success Looks Like
The ideal candidate:
- Does what they say they will do
- Follows up relentlessly
- Returns calls texts and emails promptly
- Communicates clearly with customers adjusters subcontractors and teammates
- Takes ownership of problems and works toward solutions
- Understands that documentation matters
- Maintains a sense of urgency without sacrificing quality
- Holds themselves accountable
- Pays attention to details and follows projects through to completion
- Understands that customer communication is just as important as writing estimates
- Takes pride in delivering an exceptional customer experience from first contact through final closeout
- Understands that every file represents a customer going through a difficult situation and treats them accordingly
Why SERVPRO
At SERVPRO we help families and businesses recover from some of the most challenging situations they will ever face. We are looking for team members who are accountable organized customer-focused and willing to take ownership of their responsibilities.
This position is ideal for someone who enjoys solving problems building relationships managing details and helping projects move from first notice of loss through final completion.
If you thrive in a fast-paced environment enjoy helping people communicate well and take pride in doing things the right way we would like to speak with you.
Our Mission
To make property damage Like it never even happened.
Join a team that values urgency communication accountability teamwork and exceptional customer service. Apply today and help us make a difference for our customers when they need us most!
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Required Experience:
IC
About Company
The best restoration company near you, SERVPRO is available 24 hours for commercial & residential property emergencies like water damage, fire cleanup, mold damage & more.
