Resource Center Associate

Exodus Family Ministries is seeking a Resource Center Associate to join our close-knit supportive team serving individuals experiencing homelessness and hardship in the Louisville community.

This is a front line hands-on role that combines client support facility operations transportation and day-to-day center upkeep. It is meaningful fast-paced and physically active work in a ministry environment centered on compassion dignity and practical care.

As a Resource Center Generalist you will be working directly with guests of the Resource Center many of whom are navigating crisis situations. You will play a key role in helping ensure the center runs safely and smoothly while providing respectful structured support to those we serve.

Key Responsibilities

Client Support & Engagement

• Greet guests and provide welcoming respectful assistance

• Support use of showers and laundry services ensuring policies and time limits are followed consistently and compassionately

• Help de-escalate situations when needed using training and sound judgment

• Maintain a calm structured environment for all guests and volunteers

Facility Operations

• Clean and maintain showers restrooms laundry areas kitchen and shared spaces throughout the day

• Launder sort and distribute clothing and linens including heavily soiled items

• Restock supplies and maintain organized sanitary spaces

• Assist with loading/unloading deliveries donations and pantry supplies

• Help with setup and cleanup for distribution days and events

Administrative & Team Support

• Assist with guest sign-in data entry and basic administrative tasks

• Support volunteers during shifts and help with onboarding when needed

• Communicate regularly with team members to coordinate daily operations

Schedule

Full-time - 8:00 AM 4:00 PM

What Makes Someone Successful in This Role

This position requires a unique combination of traits. The most successful team members are:

• Mission-driven and grounded in compassion for people experiencing homelessness

• Emotionally resilient able to stay steady when working with individuals in crisis

• Firm but empathetic able to set and maintain boundaries with kindness and consistency

• Flexible and adaptable comfortable with shifting priorities throughout the day

• Non-judgmental and steady under pressure able to handle difficult or emotionally heavy situations without taking things personally

• Team-oriented communicating closely with a small supportive staff throughout the day

Qualifications

Required

• High school diploma or GED

• Strong interpersonal and communication skills

• Ability to remain calm and effective in high-need environments

• Basic proficiency with MS Office (Word Excel Outlook)

Preferred

• 12 years of experience in nonprofit social services ministry or administrative support

• Experience working with vulnerable or unhoused populations

Physical Requirements

• Frequent standing walking and reaching

• Occasional lifting (up to 30 lbs)

• Ability to navigate stairs and uneven terrain

• Constant interaction requiring hearing speaking and visual awareness

• Occasional travel required

Spiritual Alignment

This position requires alignment with Christian values and practices including:

• Personal relationship with Jesus Christ as Lord and Savior

• Agreement with the authority of the Bible as Gods Word

• Alignment with Exodus Family Ministries Statement of Faith

• Active participation in a local evangelical church

• Commitment to Christian witness prayer and spiritual growth

• Consistent Christ-like example in conduct and attitude

About Exodus Family Ministries

Exodus Family Ministries is a faith-based organization serving individuals and families experiencing homelessness and hardship. Our Resource Center exists to provide practical support dignity and consistent care to those navigating some of lifes most difficult circumstances.

Our team is small close-knit and highly communicative relying on collaboration and mutual support to serve our guests effectively each day.

EFM an Equal Opportunity Employer.