Reservations Agent Temporary

Hourly Pay Range - $23.00/hour

Education & Experience:

• High School diploma or equivalent required.
• Experience in a hotel is required.
• College course work in related field helpful.

Physical requirements:

• Flexible and long hours sometimes required.
• Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amounts of force frequently or constantly to lift carry push pull or otherwise move objects.

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner.
• Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotel Group Standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.
• Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
• Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
• Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative including anticipating guest or operational needs.
• Must have demonstrated ability to use multiple computer programs of varying levels of complexity.
• Perform other duties as requested by management.

• Answer all incoming calls promptly in an attentive courteous and efficient manner.
• Answer guest inquiries about hotel services facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work closely with the Sales Department to build group blocks and enter group bookings.
• Maintain availability calendar and communicate all relevant information to the Front Desk staff.
• Maintain accurate files and reports.
• Handle all special reservations to include V.I.P. reservations packages and discounts.
• Monitor daily sales activity and alert front office team of sold out nights group status and possible problem situations.

• Post no-show revenue daily if required at property.
• Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.
• Communicate availability to wholesalers.
• Call for occupancy at area hotels.
• File reservations and group contracts.
• Review Reservations logbook and Guest Request log on a daily basis.
• Send confirmations.
• Process advance deposit/balance sheet.
• Process brochure requests.
• Assist with processing travel agent commissions as requested.

#hcareers

Required Experience:

Unclear Seniority